Today, as an entrepreneur, you need a solution that promises a simple, flexible, and mobile end-user communications experience. Unified communications marks this shift from traditional, disparate communication to a more cohesive and integrated approach. By amalgamating multiple communication tools, UC solutions enhance connectivity, promote efficiency, and foster collaboration like never before. 

This post covers all aspects of UC solutions, helping you understand the benefits they offer and why they are essential for your business.

What is Unified Communications?

Unified Communications is a complete business phone system that combines multiple enterprise communication tools such as instant messaging, voice & video calls, email, presence, and audio & video conferencing, to name a few. The list is huge and new tools are added with the latest innovations in the communication sector. The unified communication products and services can be added with IT business applications, consumer applications, and devices to enhance seamless user experience and boost productivity.

The formal definition of unified communications as per Wikipedia is as follows:

Unified communications (UC) is a business and marketing concept describing the integration of enterprise communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including web-connected electronic interactive whiteboards), call-control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS, and fax).

Features of Unified Communications

As discussed, unified communication is the combination of different types of communication that happen in real-time, such as text messaging, voice & video communication, and collaboration. When you go for a UC system for your enterprise, you can choose from the required features that will be most used.

Web-Based Dashboard

The beauty of today’s business phone systems is that they come with a central console from which you can manage your business communication seamlessly. You can customize your phone settings, IVR/ auto attendant, Voicemail, Click to Call buttons, etc.

Interactive Voice Response System

An IVR setup is ideal for your organization if you have multiple departments such as Sales, Support, Admin, Marketing, and Human Resources. A unified communication platform comes with an IVR setup facility to route calls to different departments. You can easily do so from your business phone system dashboard.

Instant Messaging

Instant messaging has become one of the most used communication tools. Nowadays, enterprises are keen to get their IM application designed with several customized features, including end-to-end encryption.

Web Conferencing

Modern businesses need a conferencing solution as a part of their communication strategy. Audio and video conferencing have become part and parcel of small, mid-sized, and even large enterprises after the pandemic. A UC system with a conferencing feature helps you to accomplish your day-to-day online meeting needs with your clients and branch offices.

Presence

The presence feature in a unified communication system enables your team to update their status, such as online or busy or away. In this way, calls can be systematically assigned to the available agent.

Types of Unified Communications

Primarily, there are two types of UC solutions: Cloud-based UC and On-premise UC. Let’s understand these two types of unified communications in more detail. 

Cloud-based UC

Also called UCaaS, or Unified Communications as a Service, a cloud-based UC platform is hosted by a third-party provider and not an end user such as a business. These systems do not require on-premises hardware or software as they function via web-based applications. Because of this, cloud-based UC platforms are not bound to a single physical location; rather, users can access them from anywhere using any internet-enabled device. Some major benefits of UCaaS include lower upfront costs, scalability, and flexibility.

On-premise UC

These systems are hosted and managed on-site, i.e., within the business’s or organization’s infrastructure. In this case, the business itself is responsible for the installation, housing, management, and maintenance of the UC system. On-premise UC systems offer more customization options and hence greater control. However, they require higher upfront costs because of in-house hardware and software. 

Hybrid UC

These solutions combine on-premise communication systems with cloud-based UC services and are thus called hybrid UC systems. Due to their dual deployment, hybrid UC systems save businesses from the upfront costs of fully on-premise systems. Also, they provide the benefits of keeping sensitive data to remain on-premises, while less critical data moves to the cloud.

Unified Communications Market Size

The unified communications market crossed USD 30 billion in 2019 and is expected to increase by 8% by 2026. One of the reasons that fueled the growth of the UC market is the infrastructure model where a single unified interface can handle all communications, making it highly easy to manage the communication tools.

Source: Business 2 Community

Companies need not go for hardware infrastructure to be deployed on-site but rather move ahead with a cloud-based UC system. With the outbreak of the COVID-19 pandemic, the unified communication and collaboration industry received a strong push. The reason being the interest of enterprises to deploy UCC tools for secured communication and business continuity.

Benefits of Unified Communications Solutions

The benefits of unified communications for enterprises are endless. Starting from productivity to customer service to cost, a unified communication solution will help your organization excel in all areas. Here are some of the core benefits of a UC system.

Mobility

A UC system is perfect for your organization if you have remote staff. Not limited to office extension, your remote workforce can receive calls on their mobile application. Any call that lands on your business phone numbers can be routed to your remote staff. Also, your team can join audio and video conferencing from any location.

Cost-Effective

The unified communication system is cost-effective, being a cloud-based setup, as there is not much hardware cost involved. Multiple communication tools are added, which makes it a cost-effective alternative to individual communication tools.

74 percent of the new unified communications licenses bought by organizations will be cloud-based by 2024 – Gartner

Better User Experience

Your unified communication system provides a great user experience to your employees and customers. Productivity of your team increases, and for your customers, it’s better communication. There is a lesser amount of wait time involved, including prompt communication and quicker decision-making.

Convenience

When you have a centralized dashboard to manage your multiple business communication tools, it becomes convenient to manage the same. Whether you are setting up an IVR or monitoring your agent’s productivity or handling the calls that land on your business phone numbers, you experience convenience with a business phone system.

UC Risks and Security Issues: Barriers to UC Adoption

Transitioning to Unified Communications (UC) is bound to come with challenges. While businesses may encounter several hurdles during the adoption process, these can be effectively managed with the right approach. Below are some of the key challenges organizations face when implementing UC, along with strategies to overcome them.

Data Privacy and Security

Unified communications combine disparate communication tools such as calls, chats, and videos on different networks. A major challenge that comes out of this is ensuring every device and network involved should be secure, no matter where or how they’re connected. 

How to Navigate?

Businesses should implement stringent security measures such as 2FA, multi-factor authentication, and strong password policies to secure user accounts.

User Adoption and Training

The success of any business tool depends heavily on user adoption. Inadequate training and resistance to change may lead to lesser gains in benefits of UC by the business and can also increase the chances of security incidents. 

How to Navigate? 

Proper user training is key to ensuring successful UC implementation and adoption.

Regulatory Compliance

As various forms of communication happen through UC platforms, a lot of sensitive customer data stays there. It is therefore important for businesses to consider the rules and regulations governing data privacy very critically. Carelessness in handling customer information can cause penalties that go up to hundreds and thousands of dollars. 

How to Navigate?

Organizations must comply with various regulations, such as GDPR and HIPAA, and perform regular audits when handling sensitive data.  

Latency Issues

Maintaining high-quality, real-time communications is essential in unified communications. However, latency and QoS challenges can impact the user experience. Delays in audio during calls and lag in video conferences can cause miscommunication and frustration among users.

How to Navigate?

Implementing proper QoS mechanisms, i.e., prioritizing and managing network traffic to ensure that critical and time-sensitive communications receive the necessary bandwidth they need.

How to Select a Unified Communications Platform?

If you have decided to evaluate different UC software and choose the right one for your business, then there are various factors that you need to consider:

• Determine your budget for UC software as well as associated costs. 
• Consider the number of agents who will be using the software. 
• Take an estimate about the average incoming calls. 
• Figure out the essential features and communication channels.
• Learn and consider the requirements and compliance standards specific to your industry.

Besides the above-mentioned points, you may consider the following parameters when choosing the best UC solution among various options: 

Channels of Unified Communications

Voice calling is a default channel for all UC platforms. You need to decide which other communication channels you really need. Typically, your options include text messaging, chat, email, social media integration, fax, etc. Imagine a UC solution with all these channels that will enable you to better interact with customers and employees.

Features 

It is important to understand that UC platforms come with both customer-facing features and team collaboration features. Considering your unique business needs, you have to decide which features you really need. To enhance customer interactions, make sure the platform has call routing, IVR, call recording, and CRM integration. To facilitate effective teamwork, look for video conferencing, screen sharing, file sharing, and project management tools. You may also look for additional features such as voicemail, presence indicators, etc., to meet your unique needs.

Integrations and Hardware Compatibility 

The UC solution you choose should be able to integrate with your existing business tools, such as CRM software, productivity systems, and accounting software. It should also integrate easily with existing hardware such as phones, headsets, and video conferencing equipment. This is important because such an integration can streamline workflows, reduce cost, and minimize disruptions.

Security and Reliability 

As a business, it is essential for you to protect your sensitive data and ensure uninterrupted communication. Look for a provider that guarantees 99.9% uptime. Also, verify that the provider fulfills the requirements for relevant security and certifications such as HIPAA, PCI, GDPR, ISO 27001, and SOC 2). Also consider the presence of security features, including end-to-end encryption, single sign-on, which is also called SSO, and 24/7 network monitoring. Make sure the provider has a global network to support users across different geographical locations worldwide.     

Ease of Use 

By choosing a solution that offers user-friendliness, you can ensure quick adoption and reduce the need for training your employees. Look for a platform with ease of navigation and an intuitive design. As the new platform onboards, you may need some level of customer support and training from the provider’s end. Therefore, assess the quality of training materials such as user guides, tutorials, etc. Also, check the availability of customer support channels such as email, live chat, and phone.

Support Services 

Choose a provider with a focus on addressing customer issues and ensuring a positive user experience. Evaluate the support hours provided, including after-hours and weekend coverage. Additionally, consider the range of channels through which support is offered, such as phone, email, live chat, etc. Another important consideration is the response time. Ask the provider about the guaranteed response time for support requests. You may also check for the availability of paid priority support for urgent issues.

Total Cost 

It is crucial to evaluate the overall cost of the UC solution. Various factors make up the total cost, including upfront investment, ongoing fees, additional charges, and hidden fees. The length of the contract and any associated termination fees should also be checked. You may also inquire with the provider about any available discounts, promotions, or free trials.

Future of Unified Communications

With the emerging trends and advancements in technology, the UCaaS market has undergone significant transformations. One notable shift is the rising popularity of the combination of UCaaS and CCaaS platforms. This combination reflects the integration of unified communications and contact center capabilities into a comprehensive solution. Such an all-in-one solution offers a wide range of features such as:

• Provides seamless omnichannel communication 
• Optimize workforce management by scheduling, routing, and performance management tools 
• Analyzes customer interactions to identify trends, improve agent training, and enhance customer satisfaction 
• Tracks KPIs to measure agent productivity and identify areas for improvement 
• Enables effective team collaboration by providing features like video conferencing, screen sharing, instant messaging, etc. 
• Boosts customer engagement by providing tools to personalize customer interactions and strengthen relationships with them.

Besides this integration, there’s another prominent trend in the UCaaS landscape, which is the increased focus on performance management features. Primarily, UC solutions emphasize providing team collaboration and basic communication capabilities. However, several leading UC solution providers have expanded their offerings by including advanced performance management tools.

What is Unified Communications? Key Takeaway

Unified communications offer a wealth of benefits for businesses of all sizes. By simplifying communication processes, enhancing collaboration, improving customer satisfaction, reducing costs, and enabling remote work, UC solutions can help organizations stay connected, productive, and competitive in today’s fast-paced business environment. If you are interested for an Unified Communication Solution, you can talk to our experts to help you with the right product.

Frequently Asked Questions

Are VoIP and UCaaS Different?

VoIP or Voice over Internet Protocol, is a technology that allows users to make calls over the internet. VoIP systems can be on-premise or cloud-based. On the other side, UCaaS is a cloud-based service that combines multiple communication services into a single platform, including voice calls. So, we can say that VoIP is a subset of UCaaS.

Is UC and a contact center the same?

No, UC and a contact center are not the same. Unified communications is primarily used by businesses to enhance internal and external communication. While a contact center is used by customer support agents to interact with customers. 

What is the difference between unified communications and omnichannel communications?

UC solutions combine multiple communication tools and are mainly for internal use. Omnichannel communications combine all the communication channels meant for customer engagement and external communications. UC is about improving workplace collaboration, while omnichannel communications is about enhancing customer experiences.

Which industries can benefit from UC?

Industries with the constant need for streamlined communication and collaboration, including healthcare, finance, retail, IT, and education, can benefit from using UC. 

How does UC improve collaboration?

UC platforms allow users to communicate through multiple communication channels, share files and hold meetings virtually, all in real-time and from a single platform.

Contact for Free Demo

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Note: This post has been updated on 06-12-2024.

The post What is Unified Communications? All You Need to Know appeared first on Revesoft Blog.

What is a Business Communication Style?

Whether you are leading a team, interacting with clients, or collaborating with colleagues, communication happens in many forms. It’s not just about how much information you know, it’s also about how you transfer it. 

A communication style refers to the approach in which individuals convey information. It involves verbal expression such as the tone of your voice and non-verbal cues such as body language. 

In the context of a business, understanding your communication style and those of your colleagues and clients is essential to ensure effective interpersonal and professional relationships. Besides recognizing, adaptability is key. You also need to adapt to different business communication styles to enhance mutual understanding, minimize conflicts and enhance collaboration. 

What are Different Types of Communication Styles in Business?

Business communication styles vary widely, however, primarily, there are four primary types which are commonly observed in the workplace environment. Let’s have a look at each of them with communication style examples. 

Analytical Communication 

Analytical communicators rely on logic, data and facts which means they value evidence-based explanations. These are the people who prefer structured, accurate and detailed information. Often, their way of communication follows a methodical approach which is direct, clear and to the point.   

How to Identify an Analytical Communicator?

Look for individuals who: 

• Ask many questions

Analytical communicators have a curious nature. This means they try to understand a specific situation or matter from all angles. By asking more questions, they tend to gather as much information as possible to clarify details.

• Prefer data-backed decisions

The decisions made by analytical communicators are never based on fiction. Rather they rely on solid facts, reports, and analysis to evaluate options and make informed decisions.

• Perform thorough analysis

These communicators have a strong inclination to break down complex issues into smaller components. They perform a detailed analysis of a problem by meticulously examining information before reaching any conclusion.

• Request detailed information 

These communicators appreciate detailed explanations that include numbers and metrics as it satisfies their need for deep understanding. 

How to work with an analytical communicator?

• Stay clear and logical in your communication 
• Always stick to the facts; do not make vague statements 
• Provide detailed data to support your points 
• Stay patient and allow them the time to process the information 

Example of Analytical Communication Style

Suppose during a team meeting, a colleague, who is an analytical communicator, might say something like “Can you provide facts supporting this strategy? I would like to review the figures before we move towards a decision.”

Intuitive Communication 

Intuitive communicators are the ‘big-picture’ thinkers. They often like to over-arch concepts and prefer an innovative, creative, and forward-thinking approach. 

How to identify an intuitive communicator?

Look for individuals who: 

• Speak in broad terms 

Intuitive communicators are more focused on the concept rather than specific details. They often convey their thoughts by using metaphors, analogies and abstract language.

• Look for patterns and general trends rather than specifics  

These communicators have a knack for quickly grasping the essence of a situation by identifying underlying patterns and trends.

• Are enthusiastic, imaginative and persuasive  

Intuitive communicators have a strong passion and enthusiasm for their ideas. They often inspire others with their vision. 

How to work with an intuitive communicator?

• Focus on highlighting the overall vision and key points 
• Avoid getting into too many details
• Keep communication to-the-point   
• Be receptive to their creative ideas 
• Explain your points or concepts using metaphors and analogies  

Example of Intuitive Communication 

Suppose your team is brainstorming ideas for a new project, and an intuitive communicator might say something like “Let’s step back and look at the bigger picture. How does this decision contribute to our long-term vision?”

Functional Communication 

Functional communicators are practical and organized. They value efficiency, clarity and consistency. These individuals appreciate processes, timelines, and step-by-step plans. In essence, they like things done in an organized and systematic manner. 

How to identify a functional communicator? 

Look for individuals who: 

• Are clear, concise and direct in their agendas 

Functional communicators are straightforward in their communication style. You won’t find them going into unnecessary details, which makes their messages often well-structured and easy to understand.

• Are good at managing projects and deadlines 

These communicators are excellent at planning and organizing things. You give them a huge, complex project and they will simplify it by breaking it down into smaller and manageable tasks. Their sense of time management and commitment to deadlines is quite strong.

• Create detailed plans and checklists

Functional communicators follow a thorough approach when it comes to tasks. They prefer detailed outlines to make sure that nothing slips through the cracks.

How to work with a functional communicator?

• Provide a clear and detailed plan of action 
• Strictly adhere to the meeting agenda and deadlines   
• Use visual aids like charts, timelines, and pointers to outline key information 
• Maintain consistency and follow up diligently on assigned tasks

Example of functional communication 

A functional communicator might say “We need to follow the established guidelines to ensure accuracy.” 

Or 

“It would be better if we could outline the steps needed to complete this project and set a timeline for individual tasks.”

Personal Communication

Personal communicators are empathetic in nature. They value relationships and building connections. They are people-oriented and may often ask others about their personal well-being. Personal communicators prefer active listening and often work to balance team harmony and individual well-being.

Did You Know? “Employees want workplace communication to be more empathic 96% of the time.” Source

How to identify a personal communicator?

Look for individuals who: 

• Are warm, friendly and expressive 

Being enthusiastic and friendly are the two most prominent traits of personal communicators. They often express their emotions openly and are quite outgoing and approachable.

• Focus on building rapport 

These individuals like to invest their time in building strong personal relationships at work. With their empathy towards others, they create a sense of connection.

• Are attentive listeners

Personal communicators excel at active listening. Whether it is verbal interaction or non-verbal interaction, they ensure paying close attention to what others are saying.

• Create a positive team atmosphere 

Personal communicators are often good at resolving conflicts among team members and maintaining harmony. This way, they contribute towards creating a positive and supportive work environment.

• Are emotionally more expressive than others 

Individuals with personal communication styles are quite open about their feelings and emotions. They like to discuss how they feel regarding a particular situation or matter with others. 

How to work with a personal communicator?

• Make use of empathetic language 
• Appreciate their contributions 
• Encourage a collaborative environment 
• Build rapport and genuinely participate to understand their perspective

Example of a personal communicator

A personal communicator might say “ We shall take feedback from everyone in the team about this decision because it is important to ensure that everyone is comfortable with our approach.”

How to Identify Your Communication Style?

Identifying your communication style is an essential step for improving your interpersonal interactions. Here are some effective methods to discover your predominant communication style. 

Self-reflection and awareness 

You can start by asking yourself these questions: 

• How do I typically convey information? 
• What is my body language when I communicate? 
• How do I respond to criticism or praise? 
• What kind of feedback do I usually seek? 
• What are the situations in which I feel most comfortable communicating? 

Example: If you are a person who often prepares detailed notes and explains things step-by-step, then you have an functional communication style. On the contrary, if you enjoy discussing broad concepts without getting into specifications, then you may have an intuitive communication style. 

Pay attention to your language and tone 

Observing the language and tone you use to communicate in different scenarios can help you gather significant insights about your business communication style.

Here are some examples for better understanding. 

• If your communication style is analytical, then you might say “Let’s review the statistics from last month before we conclude.”

• Those with an intuitive style may say “I’m having a good feeling about where this project will take us in the next two years.”

• If your communication style is functional, then you might say “Can we break down this project into phases and assign tasks for each stage?”

• Those with personal style may say “We should ensure that everyone is comfortable with this decision. Let’s take feedback.” 

Identify your preferred communication channels 

The medium you choose for communication can also help you understand your style. It is often seen that analytical communicators prefer detailed emails, reports and data presentations. While intuitive ones like quick meeting sessions and informal chats. 

In the case of functional communicators, structured meetings and detailed agendas are often preferred. On the contrary, personal communicators enjoy face-to-face meetings and team-building activities. 

Seek feedback from others 

Requesting feedback from others including your friends, family or colleagues is also a good way to get a well-rounded view of your communication style. They may help you understand aspects that you might overlook sometimes. 

You may ask something like this “I’m trying to understand my communication style. Can you share your thoughts about how I interact with others and my approach to sharing information with others?” 

You may receive a reply like this “You are quite direct in your communication most of the time.” This indicates an analytical communication style. 

Perform communication style assessments 

There are various assessments and quizzes that can help you identify your predominant communication style. You can search the internet for professional assessments to get an in-depth analysis. Alternatively, you may consider using online tools as well. 

A popular tool is the DISC assessment which categorizes communication styles into 4 categories. You can use this tool to get clues into your communication tendencies. 

How do Different Business Communication Styles Impact the Workplace?

From team dynamics to the overall productivity of an organization, different types of business communication styles can impact the workplace in several ways. Let’s understand how each of these primary communication styles can influence the workplace: 

Impact of Analytical Communication Style 

Positives: Analytical communicators bring clarity with their data-driven approach to projects and decision-making. As they focus on facts and logic, the degree of accuracy and thoroughness is quite high. This is especially invaluable in roles associated with finance, engineering, quality control, and research. 

Challenges: Their emphasis on detailed information sometimes leads to slow decision-making or overlooking the bigger picture. 

Impact of Intuitive Communication Style 

Positives: Intuitive communicators have the ‘big vision’ and creativity which makes them perfect for roles where innovation and strategic thinking is required. Marketing managers, product development managers and people in leadership positions or team motivators can thrive by practicing intuitive communication styles. 

Challenges: Intuitive individuals often tend to overlook important details which may result in misunderstandings and errors.

Impact of Functional Communication Style 

Positives: Functional communicators with their practical and process-oriented approach ensure that projects are well-organized and executed systematically. They make sure that tasks are executed on time. These individuals are quite valuable in roles such as project management, operations and administration.  

Challenges: Their tendency to be less adaptable and more focused on structure can be frustrating for team members who prefer a dynamic approach. 

Impact of Personal Communication Style 

Positives: Personal communicators have an empathetic and relation-oriented approach which is quite suitable for roles requiring teamwork, customer service and managing human resources. 

Challenges: Often personal communicators prioritize relationships over efficiency. This can make them struggle with conflict resolution and making tough decisions. 

Importance of Business Communication Styles

Statistics reveal that 97% of workers believe communication impacts daily productivity. Moreover, approximately 70% of workers express they’d get more work done with better communication at their jobs. 

Every individual’s communication style contributes to creating a harmonious environment at the workplace. It is therefore essential for you and everyone else to adapt and tailor their communication style or approach to the specific person or audience they’re addressing. 

Suppose, you are communicating with an analytical thinker about a business project. In such a scenario, it is best to present information in a structured and data-driven manner. On the other hand, if the person on the other side is a personal communicator, it is better to opt for face-to-face meetings. 

To put it simply, you need to recognize and understand different business communication styles to improve the overall effectiveness and collaboration within the organization.

Obviously, it takes time to grasp individual communication styles. When meeting someone new, you can ask them what kind of information they want to understand their preferences. If they request numbers and facts, it suggests that they have an analytical style. In case they prefer knowing the bigger picture, they might be more intuitive. If they want to know the steps and details, they’re likely functional. If they want to know why something is important, they’re probably more personal.

What is Your Business Communication Style?

If you want to accurately identify your business communication style, you may consider the following questions:

• How do you typically approach problem-solving?  
• How do you prioritize tasks and projects?  
• How do you respond to feedback?  
• How do you handle conflict or disagreements? 
• What is your preferred communication channel?

Answer these questions honestly to gain valuable insights into your communication style at the workplace.

Key Takeaway!

For 86% of professionals, mistakes in communication or working together badly are reasons things go wrong at work. To mitigate work-related issues and enjoy the benefits of effective business communication, understanding and adapting to a different communication style can help a lot. 

By now, it is highly likely that you have figured out your business communication style. The next best thing you can do is develop strategies to enhance your communication skills and adapt to different types of business communications. Remember that in today’s dynamic business landscape, effective communication is not just a skill, it’s a competitive advantage. 

Frequently Asked Questions 

Can I change my business communication style?

Yes, with self-awareness, paying attention to the context of the situation, and practice, you can gradually modify your business communication style. 

If I am an intuitive communicator, how can I improve my communication with a functional communicator? 

To communicate effectively with a functional communicator, you can provide more concrete examples and data to support their ideas.

How can an analytical communicator become more empathetic? 

Two simple ways for an analytical communicator to become more empathetic are – practicing active listening and trying to understand others’ perspectives.

How can teams consisting of members with different communication styles leverage their strengths? 

The diverse range of perspectives and problem-solving approaches of individuals with different communication styles can benefit the team in decision-making.

How can personal communicators overcome challenges at the workplace? 

Personal communicators can learn to balance their emotional needs with professional goals.

The post Top 4 Business Communication Styles: Let’s Crack the Code appeared first on Revesoft Blog.

Workplace communication statistics show that 86% of employees and executives cite the lack of effective collaboration and communication as the main cause of workplace failures. Another report from Panopto says that employees waste 5.3 hours every week waiting for data from their colleagues – or recreating information that already exists. 

Sounds familiar? 

Today, as enterprises expand their global presence, their teams become increasingly distributed, and remote work becomes the standard. Achieving seamless communication for a large company can be a real struggle. This is where Enterprise Communication Solutions can act as a game changer. 

Let’s learn more! 

What is Enterprise Communication?

Enterprise communication means how a company, typically with a large employee count, shares information inside and out. It is the entire ecosystem of tools, practices, and strategies that organizations use to exchange information, ideas, and messages. 

Enterprise communication typically involves employees, departments, and stakeholders connecting through various channels. You can think of enterprise communication as the ‘nervous system; of a business or an organization. 

Types of Enterprise Communication

Internal Communication is the flow of information within the company. Formal communication inside the business happens in the form of official announcements, company policies, and directives. Informal communication includes day-to-day conversations, casual interactions, team meetings, etc. 

External Communication involves interactions with people outside the business or company. Usually, these ‘people’ are potential and existing customers, suppliers, investors, partners, media personnel, government and regulatory bodies, etc. External communication is done for various purposes, such as sales and marketing, public relations, and providing support and assistance.  

What are Enterprise Communication Solutions, or ECS?

“48% of organizations say their top collaboration hurdle is ‘ineffective communication’ between team members.” (Source: Planview). 

Enterprise communication solutions, or ECS, bridge the gap between ineffective communication and a seamless collaborative work environment. These systems refer to software solutions designed to facilitate effective communication and collaboration within large organizations, streamlining workflows, boosting productivity, and fostering a cohesive work environment. 

ECS often encompasses various tools and platforms for messaging, voice and video conferencing, email, document sharing, and other forms of communication.

Different Types of Enterprise Communication Solutions

1. Cloud-Based Enterprise Communication Solutions

In light of rapidly evolving business requirements, driven by companies operating across diverse time zones and geographic regions, and the growing prevalence of remote work and mobile communication, cloud-based enterprise communication systems offer a solution. 

These systems enable organizations to host their infrastructure remotely, known as “in the cloud,” across multiple locations. By doing so, organizations can ensure backup and protection while simultaneously freeing up on-premises resources. Such systems encompass various communication platforms, spanning from telephony to other forms of digital communication.

2. UCaaS or Unified Communications As A Service 

It is the gold standard for communication solutions. UCaaS combines various communication channels, such as voice, video, messaging, email, and conferencing, into a single platform. This enables users to communicate across multiple channels by switching seamlessly between the channels depending on the situation. UCaaS or Unified Communications is popular with big firms. It combines tools in one place and works well with other apps.

3. On-Premise Enterprise Communication Systems

Specially designed to cater to the needs of enterprises seeking high reliability and security. Some of the standard features offered by on-premise enterprise communication systems are voice, video, instant messaging, conferencing, and media sharing. Other unique features include directory searching, message broadcasting, location tracking, and sharing. 

Communication software and hardware are physically installed and maintained within a company’s own data center or server room. This approach offers businesses a high degree of control over the communication infrastructure. 

On-premise enterprise communication systems serve as a great workplace tool to meet the rising need for secured internal communication, increased employee productivity, faster decisions, and better organizational alignment. 

4. Team Collaboration Platforms 

Designed to reinforce teamwork and cooperation within organizations, Team Collaboration Platforms offer a range of features to streamline communication and enhance productivity. 

Firstly, they provide robust project management tools that allow teams to efficiently manage tasks, assign deadlines, and track project progress. Additionally, these platforms facilitate seamless file sharing and document collaboration, enabling team members to collaborate on documents, presentations, and other files in real-time. 

Furthermore, they offer video conferencing and screen-sharing capabilities, which are essential for hosting virtual meetings and brainstorming sessions, regardless of team members’ locations. Lastly, team collaboration platforms often include discussion forums and chat rooms, fostering open communication and knowledge sharing among team members in a collaborative digital environment.

5. Enterprise Communication SDKs and APIs 

SDKs and APIs are tools and interfaces that enable communication functionalities within custom applications. SDKs and APIs empower developers to seamlessly integrate powerful communication features into their apps, so they don’t need to build everything from the beginning. 

Here’s a breakdown of each and how they work together to contribute to the bigger picture:

Software Development Kits or SDKs

SDKs are bundles of software tools, libraries, and documentation that simplify the process of integrating communication functionalities into third-party applications. It saves developers time and effort, as they don’t need to write the code from scratch, but rather quickly integrate the pre-built components and models within their applications. Usually, SDKs are available for various platforms, including iOS, Android,  desktop environments, and the web. 

Application Programming Interface or API

APIs, on the other hand, are sets of rules, commands, and protocols that define how software components interact and communicate with each other. A simple example of APIs is that several websites and apps allow you to sign in using your existing social media accounts, like Facebook or Google. This is done through APIs.

Benefits of Enterprise Communication Tools

Do enterprise communication solutions deliver on their promises? The answer is- Absolutely! Their numerous advantages can greatly enhance collaboration and productivity within your organization. 

Let’s explore how these solutions can revolutionize your organization’s communication and collaboration.

Reduced Email Overload

Email overload is real. Almost 306.4 billion emails are sent and received each day, and “an average employee spends 28% of their workweek managing emails.” Imagine all the productive work that could be accomplished if that time was freed up!

Enterprise communication solutions are a great way to reduce the reliance on email as the primary means of communication. Those quick questions, updates and similar information can be shared via instant messaging or chat applications that are a feature of ECS. There is no need for lengthy email chains when you and your teams can discuss everything in real-time with a centralized system at your disposal. 

Supports Hybrid Workforce

Time has changed, and today’s workforce is no longer present in the same office. Hybrid culture is the new norm where employees work both remotely and in-office. ECS solutions offer seamless communication and collaboration tools accessible from anywhere. 

A hybrid team can utilize video conferencing and instant messaging for virtual meetings and collaboration sessions. Remote workers can join meetings from their place, while those in the office can join from their respective meeting rooms. ECS ensures that all team members can actively participate and effectively contribute, regardless of their location.  

Enhanced Collaboration and Productivity 

You must already be familiar with the frustration of waiting for an email response, especially when there’s a deadline. ECS enables employees to share documents, track project progress, and connect in real-time. Suppose you need clarification about a project from your colleague on an urgent basis. Using the instant messaging feature of ECS, you can receive an immediate response. This helps reduce delays and boosts your productivity. 

Protects Sensitive Information 

The security of data is a paramount concern for all businesses these days. Taking your data over unsecured platforms can lead to security breaches. For instance, you are a healthcare firm dealing with sensitive patient health data. ECS solutions employ robust security measures like end-to-end encryption to secure messages and data shared between users. Additionally, access controls can be implemented so that only authorized users can access highly sensitive information.  

Increased Employee Satisfaction and Engagement 

Communication solutions allow employees to work remotely or flexibly, promoting a better work-life balance. Employees feel more connected and informed, leading to higher morale and job satisfaction.

Company Communication Strategy: Common Challenges & Best Practices 

Today’s business environment is quite complex. Enterprise leaders must find ways to address common challenges and follow effective approaches to overcome them. Here’s a breakdown of common enterprise communication challenges along with corresponding best practices:

Challenge: Siloed Communication 

The cost of communication silos is high. According to statistics, “Siloed contact center agents spend 15% of their time each day trying to navigate communication hurdles to get information to serve customers.” (Source: The ROI of Uniting Unified Communications and Contact Center, Aberdeen). Furthermore, “A 200-agent contact center loses $1.5M in labor costs annually because of siloed communications.” (Source: Aberdeen) 

When teams or departments within an organization operate independently, it results in fragmented communication, commonly referred to as siloed communication. For instance, one department, say marketing, develops a campaign without realizing that the other department, say sales, is already working on a similar initiative. 

Best Practice

An enterprise communication solution provides a central hub for all communication and collaboration. Project management tools like media sharing, instant messaging, real-time collaboration, etc., within the ECS help in fostering a culture of open communication, transparent inter-departmental communication, and breaking down organizational silos. 

Challenge: Information Overload

The average team wastes more than 20 hours per month due to poor collaboration and communication. That’s 6 work weeks per year that teams are not being productive. (Source: Planview)

Employees are bombarded with overwhelming emails, notifications, and messages daily, making it difficult to prioritize and manage information effectively. What if an important project-related message gets lost in the bundle of other messages? 

Best Practice

Set specific channels for different communication types, such as instant messaging for quick updates, emails for formal communication, and project management tools for task-related team discussions. 

Challenge: Remote Work Disconnect 

Remote employees may face difficulties collaborating with in-office team members, feeling isolated and disconnected from the organizational culture. This isn’t simply speculation; there are solid facts to support this, as follows:

• 40% of employees worldwide believe there is a lack of collaboration and communication in their company.
• 28% of employees report poor communication as the number one reason for not being able to meet deadlines.
• 33% of employees point to a lack of up-front communication as having the most negative impact on employee morale.
• 43% of on-site employees state that due to poor communication, they lose trust in leadership.

Source – BROSIX

Best Practice

Statistics reveal that “85% of employees report they are most motivated when the executive management gives them regular updates on the company news and other related information.” Leverage ECS tools that support remote collaboration and engagement. Use video conferencing to regularly schedule virtual team meetings and team-building activities to maintain a sense of connectedness among the employees. 

Challenge: Security and Compliance Concerns 

The use of unsecured communication channels can lead to accidental leakage or unauthorized access to sensitive business information. This can put the company at risk for breaches. 

Best Practice

Choose an ECS that implements robust security measures and compliance controls. This may include encryption for data transmission, authentication mechanisms, regular security audits, and compliance assessments. 

We must remember that there is no single, defined strategy to achieve success. A business must assess whether its communication strategy is working or not. Also, keeping in mind that there’s always room for improvement, enhancements can be made. 

How to Select the Right Enterprise Communication System?

Companies with engaged employees report 2.5 times higher revenues than those with low engagement.

Enterprise communication solutions are a great way to boost engagement among employees, leading to higher productivity and thus revenue. While there are several platforms offering enterprise communication solutions, you need to filter and select the one that best aligns with your specific requirements. Here’s how you can do it: 

Assess Organizational Needs and Goals 

If you are a large multinational company, then opting for a UCaaS system would be an ideal choice to connect geographically dispersed teams. However, small startups and medium-sized businesses might prefer a more cost-effective and simple solution, like a team collaboration platform. So, the first step should be to perform a self-assessment. Getting answers to these questions will be helpful:

• Are there information silos hindering collaboration? 
• Is email overload impacting productivity? 
• Are remote work challenges affecting team dynamics? 
• What are your biggest communication pain points?

While gathering answers to the above questions, you may gather input from your teams and departments by performing the following:

• Conduct surveys to understand your team’s communication preferences. 
• Do they rely heavily on email or prefer real-time messaging? 
• What features do they find most valuable for their daily tasks?

Define Your Features and Functionality Needs

Look for core features and functionalities like voice calls, video conferencing, instant messaging, file-sharing capabilities, and mobile app accessibility. Further, based on your specific needs, explore advanced features like presence indicators, integration with existing CRM, and other business tools. Compare the features offered by different enterprise communication providers to shortlist a few suitable ones. 

Useful Tip: You may want to opt for a solution that is packed with a bundle of features. But wait, what is the benefit if you don’t use them? It is always a better idea to consider a solution that offers features specific to your business needs. 

Assess Total Cost of Ownership

Many businesses make the mistake of choosing a solution based on the upfront costs of implementing the system, however, you must not ignore the ongoing expenses. These expenses usually include subscription fees, per-user fees, maintenance, support charges, and training costs. Remember that not every provider offers a transparent pricing structure; often, hidden charges become a reason for disappointment during later stages.  

Consider User Adoption and Training 

While choosing an enterprise communication platform, you must keep the user-friendliness and intuitiveness of the platform in mind. A platform with these features can help minimize training and ensure quick user adoption. You may look for vendors who offer comprehensive training and support to help your team members or employees navigate the system and leverage its benefits. 

Key Takeaway!

Research carried out by McKinsey shows that well-connected teams can increase their productivity by 20 to 25%. On the other hand, poor communication is responsible for 70% of corporate errors, according to the US research firm Gartner. 

As companies grow, communication becomes crucial. By implementing a comprehensive enterprise communication solution that integrates features like instant messaging, video conferencing, and file sharing, you’re not just facilitating information exchange, you’re fostering a culture of transparency, boosting employee morale, and ultimately propelling your business toward long-term growth.

The post Enterprise Communication Solutions: Types & Best Practices appeared first on Revesoft Blog.

Risks Associated with Using WhatsApp for Business

Safety and Security

Obviously, this is the number one reason. A business cannot be at ease when it is about its safety and security. There’s a lot of sensitive information being shared between employees relating to projects, clients, deals, etc. which a business cannot disclose to third parties. WhatsApp has some major security loopholes as the news states:

“Using just your phone number, a remote attacker can easily deactivate WhatsApp on your phone and then stop you from getting back in. Even two-factor authentication will not stop this.” Source – forbes

WhatsApp is not controlled by the business which using it. This means a business cannot exercise its due-diligence over WhatsApp to ensure privacy. Also, the chances that employees can expose company data while sharing files and media through WhatsApp are quite high. With all this, using a secure WhatsApp alternative for business communication seems to be quite a wise decision.

Work-Life Imbalance

When WhatsApp was launched into the market, it was meant for personal communication. With each passing day, it became a household name. Now, there has been a rising trend of work-from-home culture which led to usage of WhatsApp for business interaction. But this has created a ‘no work-life balance’ scenario. It is because employers can send a business or work related message to an employee at any hour of the day. This can be a real spoiler when the receiver is having a good time with friends and family. Again this is a valid reason for not using WhatsApp for business communication.

Lack of Features

Certainly, business communication demands a special set of features in an app rather than basic tools for personal chats like in WhatsApp. Suppose an employee want to search a colleague from a hierarchy which is not possible through WhatsApp because there is no way to differentiate between personal and professional contacts.

Lack of User Management

WhatsApp groups are limited to 100 people at once, which is a major shortcoming of the app. For large organizations, where employee count is more, it is difficult to scale internal-communications company-wide. For the HR teams and management, this can be a constant headache as they have to add and remove people from groups basis any change in their mobile phone numbers.

Propagates Unprofessionalism

It is now evident that WhatsApp is a ‘consumer-grade’ messaging app made for personal and causal communication. No wonder if someone sets their WhatsApp name to MONSTER007 or THEBONDISHERE which looks quite unprofessional in the business environment. Moreover, accidently forwarding inappropriate messages to colleagues or work groups can lead to chaos and confusion. Together, all these factors will create and disjointed and disconnected workplace communication.

Affects Productivity

It is human nature to get distracted easily. Receiving personal messages on WhatsApp during business hours can be a major distraction for employees. One might be using WhatsApp to discuss a project with a colleague but might also be chatting with a friend side by side. This eats up time and productivity of the employees and affects growth of the business as well.

What to Use Instead of WhatsApp for Business Communication?

As discussed above, we have seen that there are several issues with WhatsApp that makes it inappropriate for business communication. So what should a business use instead of WhatsApp? An Enterprise Communication App designed for enterprises like the REVE Secure Communication App is the best alternative to WhatsApp.

Features of REVE Secured Communication App

• Instant Messaging for one-to-one and group conversations
• Audio and Video calling for one-to-one and group calls
• Call Conferencing to conduct online meetings with ease
• Media Sharing to send and receive documents, files and folders
• Directory Searching to find colleagues within the business groups
• Location Tracking and Sharing between co-workers
• Message Broadcasting to send messages in a single go
• Multiple Network Compatibility to stay connected everywhere

Why you Must Choose REVE Secured Communication App for your Business?

• Ensure maximum privacy of your communications with Military Grade Security
• Have complete control over your data by having server installation in your own premises
• Create a private controlled environment through additional authorization layers for authentic registration
• Customize the app as per your business needs through white label branding

Contact for Free Demo

Read Also

5 Reasons to Consider Enterprise Messaging for Your Business

The post Why Do Businesses Use WhatsApp Alternative for Secure Communication? appeared first on Revesoft Blog.

What is a White Label Chat Solution?

Messenger or chat apps are already in much demand these days. Businesses are also heading forward to get personalized business messenger apps that fulfill not only their communication needs but also match with their brand image in terms of color, brand logo, etc.

A white label chat solution like our REVE Enterprise Communication App is a secure, reliable and customized platform which is especially designed for enterprises. Our solution creates a virtual office platform that ensures faster yet real time business communication and collaboration.

Why do Businesses need White Label Messenger App Solution?

While messenger or chat apps are the need of the hour for effective business communication, having a white label solution acts as an icing on the cake. Let’s take a look what REVE Enterprise communication app offers in terms of benefits:

Brand Labeling

Why to have a messenger app for your business without your company’s branding when you can white label it with your brand name and theme. Not only it helps in creating trust amongst the customers but also adds to the reliability of your company.

Time Savings

If you start from scratch, it is certainly going to take more time. A white label solution is already developed and tested. So, only a small amount of time is required for branding the application, thus saving you from the huge time investment in development of the software.

More Customer Satisfaction

Satisfied clients are the growth pillars of any business. A messenger app with your branding gives customers a feeling of trust that makes them feel secure and safe as they connect with you through your business messenger app.

No Third Party Interference

If we look at other messaging apps like WhatsApp and Facebook Messenger, there are a lot of third party constraints such as ads and tracking scripts which are annoying for most of us. However, with a white label messenger app solution, there are no such issues.

Important Features to Create your Own Messenger

Some of the most popular features that a messenger app for business communication should have are as mentioned below:

Instant Chat

Real time one-to-one and group chat features are really helpful in brainstorming ideas within a group, having quick chat discussions, and exchanging information in instantly.

Audio and Video Calling

Just the way text chat feature helps you to connect with your colleagues, this feature lets you make audio and video calls, both one to one and in groups.

Media Sharing

This is a very useful feature of the modern day chat solutions. You can quickly share files, documents, images, and links with preview of any format with others using this feature.

Call Conferencing

This features lets you make high quality conference calls with co-workers for conducting meetings. It brings geographically dispersed teams together without any difficulty.

Message Broadcasting

With this feature, a message or broadcast can be sent to the entire organization with just a single click that saves a lot of time. For example, making announcements.

Location Tracking and Sharing

Location Tracking and sharing feature helps in tracking the location of other co-workers’ device as well as updating your location with them. This is a great way to know where your colleagues are working from.

Getting the Right White Label Messenger App Solution for Your Business

So now, the above information has given much clarity when you want to create your own messenger solution, it is time to get the most suitable one for your business. These 3 steps can help you in making the best choice:

Market Research and Evaluation

While the market is flooded with so many app providers, it is important to pick a company based on the following factors:

• A company with good reputation in the market
• Quality of the software application
• Security of the software
• Customer service
• Cost-effectiveness

Cross Platform Support

Since employees will be using different devices to operate the business messenger app at different points of time, it is important to check that the app should provide cross-platform support with multi-device availability on Android, iOS, Windows Phone along with mobile phones, tablets and PCs via a web browser.

Network Compatibility

While your employees might stay on different types of networks as they work, it becomes imperative that the business chat app must be able to work smoothly in all networks. Check if the app connects with different types of networks such as 4G, 3G, GPRS, EDGE, CDMA, Wi-Fi and also across low-bandwidth areas.

Get Started!

By now, you must have made your mind to create your own messenger by availing the best services. We, at REVE Systems are here to simplify your search, answer all your queries and provide you with the best White label Chat Solution.

Contact for Free Demo

Read Also

Instant Messaging for Business – Future of Corporate Communication

5 Reasons to Consider Enterprise Messaging for Your Business

The post How to Create Your Own Messenger with White Label Solution appeared first on Revesoft Blog.

Does your heart beat faster when you think about your enterprise messaging security? The fear is obvious! Because, only ‘secure’ enterprise instant messaging can progress your workflow and efficiency, collaborate your employees without any hesitation, and help to make an overall productive team. The National Business Research Institute explains that a whopping $370 billion is lost annually due to disengaged employees (Source- QuickBooks)

Why is there a Need of ‘Secure’ Enterprise messaging?

With the progress of time, enterprise communication has been fast-paced where instant messaging technology has become a major communication tool. IM has moved out from the personal bed room towards the broad network of complex, secure and multiple level organizations like government offices, banks, law firms, and hospitals. Besides, it allows company employees to share internal data in a fast, reliable and friendly way. In other words, IM indeed is an informal real-time communication which wipes out the email formalities and obligations.

As most of the global enterprises are now dependent on instant communication for its cheap and easy-to-go features; it’s high time we gave priority to the safety of instant enterprise communication.

But, is there any ‘magical secure enterprise communication app’ in the market which can provide military grade security for your enterprise communication?

Are Third-Party Messaging Apps Safe for Enterprise Communication?

Mostly, enterprise instant communication takes on different formats such as voice calls, video calls, instant messaging using free messaging apps like Skype, WhatsApp, Viber, Slack, Messenger, etc. However, these third-party server based apps can easily monitor your secret communication!

And, some recent data breaching news adds extra weights on the safety of using free app for sensitive communication! Did you know that data breaches exposed 36 billion records in the first half of the year 2020? Further, it is estimated that 45% of breaches featured hacking, 17% involved malware and 22% involved phishing attacks. While the average cost of a data breach is $3.86 million as of 2020, the average time to identify a breach was 207 days ( Source ). Such alarming and worrisome statistics reveal the importance of secure communication in today’s unpredictable enterprise landscape.

Let’s take a look at some more news about high profile breaches that made headlines:

• NSA taps Skype chats, newly published Snowden leaks confirm (Source- arsTECHNICA)
• Microsoft listened to Skype calls with ‘no security’ to protect recordings (Source – Cnet)
• Hillary Clinton Emails leak: Wikileaks documents claim Democratic nominee ‘thinks Saudi Arabia and Qatar fund Isis’ (Source- INDEPENDENT)
• WhatsApp Fined $266 Million Over Data Transparency Breaches (Source – Bloomberg)
• 533 million Facebook users’ phone numbers and personal data have been leaked online (Source – Business Insider)

It’s absurd right? You never know, the next news coverage may be on your secret enterprise conversation breaching! That’s why there is a saying, “Safety Is a Choice You Make”!

Top Benefits of a Secure Enterprise Instant Messaging App

Let’s look on why Secure Messaging App can be a strong safety guard for enterprise communication:

Secure Transmission of Valuable Internal Data

Data safety should be a primary concern for each enterprise and the first thing to understand is, “what is confidential data?” Generally, confidential data include customer information, personnel related matters, contracts, information relating to product development and innovations, as well as business strategies.

For example, you have a new deal plan on your service. Now, you need to discuss the plan with the branch heads of your company through a meeting. So, this meeting agenda and contents are highly confidential. Now, if you choose to use a free Enterprise instant messaging app for the video meeting, wherein you’ll share your plan over a third-party security management, files might get stolen or an unauthorized third-party might be snooping. This will be a great loss for your enterprise. Isn’t it?

So, before an organization processes any sensitive data through instant communication, it must be through a secure enterprise communication app which can keep clear of unsafe processing, accidental loss and damage to any confidential data.

Guarantees Ethical Transparency to your Client

Once again, trust is the core of any business and without trust, a business owner can hardly survive in the long run, right? Therefore, it is important to ensure privacy of your clients’ business data.  Once your valuable clients decide to share private information with your company, it’s your ethical responsibility to provide relevant confidentiality standards.

But how can you ensure that? For ensuring enterprise communication data safety, the server of your messaging app must be installed within your own premises.

Takes Care of your Company’s Reputation

In recent years, cyber security topped the headlines and questioned many enterprises’ reputation. What kind of damage a data breach actually results in for a company’s bread and butter? A report created and assisted by Forbes and IBM consecutively shows that becoming the victim of a data confidentiality break can cause up to 46% reputational damage to a company.

In another survey done by PricewaterhouseCoopers (PwC), the leading audit and assurance company in cyber security domain, it was found that 69% of consumers believe that the companies they use are vulnerable to cyber-attacks. Also, it was found that 87% of consumers are even willing to walk away and take their business elsewhere if, or when, a data breach occurs.

These numbers highlight why securing enterprise communication should be one of the major duties for an organization. Enterprises can ensure privacy using an enterprise instant messaging app which offers an authentic app registration process with the help of additional authorization layers like: Employee E-Mail ID or Mobile Number.

Secure Enterprise Communication App, what effective features should it have?

Well, so far it’s clear that to survive in the long run you have no choice but to avail yourself of a branded, secure enterprise instant messaging app. In the race to keep your data secure, messaging app developers try hard day & night to innovate magical features in the secure communication app.

So, what are the must-have features in an all-rounder Secure Enterprise Communication App? In terms of security, the app should support:

• Military Grade security through advanced encryption techniques such as 1024 bit encryption for security of classified business information
• Server installation in the owner’s own premises so as to have complete control over the data storage, implementation and security policies.
• Controlled and authorized registration process for each and every user

Besides security, a full-fledged enterprise communication app should also have:

• White label branding to add extra spice in the internal communication
• Cross platform support including iOS, Android, Windows and Web
• Advanced Features like other free apps such as instant messaging (IM), audio/video calling, group chat/call, file sharing, etc.
• Location tracking apart from advanced directory service
• Compatibility in any network like 4G, 3G, GPRS, EDGE, CDMA, Wi-Fi and even across low-bandwidth areas.

Ready for a Better Secure Enterprise Communication App?

REVE Secure Enterprise Communication App is a reliable and cost-effective solution for enterprises across a wide range of industries. Choosing REVE Secure, you get a secure and convenient messaging platform that ensures faster yet real-time communication and collaboration which ultimately improves efficiency. Get in touch with us today for more information.

Contact for Free Demo

Read Also

Instant Messaging for Business – Future of Corporate Communication

5 Reasons to Consider Enterprise Messaging for Your Business

Note – This post has been updated on 18-02-2022.

The post Enterprise Instant Messaging App-Is Security the Utmost Priority? appeared first on Revesoft Blog.

What is Enterprise Messaging?

Enterprises are getting bigger by the day and the market sphere is transforming to a more complex landscape. Geographical borders are getting blurred with ever growing possibility of communication.  Such a situation demands instant and versatile communication solutions for businesses to thrive on. Instant messaging for business ensures better connectivity, customer service, troubleshooting, productivity and so on.

In order to understand enterprise messaging, we can take the example of a consumer messaging app whose main function is to connect users and let them share files and information instantly. Though most of the employees must already be accustomed with the popular Messaging apps like WhatsApp, Facebook Messenger, etc. but those can’t fit into a typical business model for many valid reasons. A messaging app for enterprise shares this similar function but has a different set of features because of the involvement of sensitive company information. It means your employees have the right tools at the right time to maintain a consistent business tone.

5 Reasons to Consider Enterprise Messaging for Your Business

CMSWire reports that 97% of employees believe communication impacts their task efficiency on a daily basis. While this is just one, there are several other reasons for a business to consider a company-wide enterprise instant messaging app. Here are the top 5 reasons and their resulting benefits for businesses:

Enhanced problem-solving ability

Business managers need to take prompt action when needed.  Gone are the days, when we relied on email exchange and waited for a reply.  It’s very helpful when the business team can be contacted promptly, in case of an emergency or on a regular basis, for taking necessary actions.  A tidy business environment requires not only the ability of the organization to contact the employee, but also vice versa.  As everybody nowadays carries a computer in their pocket, with an enterprising messenger app, they can easily share any information or document.  Everyone can see this, and share their opinion and feedback throughout the team.

Adaptability and mobility

Enterprise instant messaging can be adapted for any type of business.  For some, enterprise instant messaging is mobile, which results in flexibility and mobility for the workers.  Nowadays, employees tend to do office work on the road, while traveling, in the middle of a meeting or from the home office. They can access the instant messaging system from their cellphones, office PC and even from a web page.  In case, a worker is not at the workplace for any reason, he can communicate and send data through the messenger to be in the communication loop all the time.

Spread of AI and VR

Artificial Intelligence and Virtual Reality has been developing to a level, so as to be considered as a communication tool.  With recent development of deep learning and facial recognition, interaction with AI has become more useful than before for any business. Apart from gaming, VR is now being used for better user experience and immersive communication.  Many companies, including Google and Facebook, are looking forward to integrating AI and VR into their communication platform. Chatbot can be a very useful and essential tool in enterprise instant messaging.  Along with already popular role playing in the B2C space, chatbots are entering the B2E and B2B scenarios as well.  There are lots of bot-building platforms in the market offering a whole lot of features, with each platform having its own set of unique capabilities.  Enterprise messaging can tailor itself according to the needs of the business.

Digitalization

Digitalization is currently one of the major shifts in the business landscape throughout the world.  It is basically the process of moving to a digital business. It means reshaping the business model with digital tools and trends, and moving towards a more digital business.  Interoperability and information transparency have become key components of today’s business.

Enterprise instant messaging enables this digitalization process for an organization.  It provides companies the ability to connect & update employees in real-time, to quickly solve problems, take prompt decisions and instantly align production teams & the whole of the company.

Enterprise instant messaging app can receive real-time notifications and documents from third parties, for employees and teams. Thereby, enhancing and accelerating the workflow process, and ensuring timely and up-to-date information exchange.

Cyber Security

Security is a vital issue for business, and everybody involved in digitization process.  The digitalization of business raises many security questions and data protection concerns.  Enterprising messaging apps can combine strong encryption.  The manager of the team can control the ability to see the message content for anyone or provide permission on what can be shared.  Enterprise messaging can protect confidential business information, data and intellectual property, and ensures cyber security required in this digital age.

How to Choose the Best Enterprise Messaging System for Your Business 

Today’s organizations are constantly in need of synchronization with the changing communication landscape. Enterprise messaging systems ensure organization agility, better teamwork, immersive communication, and better customer experience. Also, it makes an organization’s overall functioning much more efficient.

The following considerations can help you choose a robust, reliable and useful instant messaging for business :

Does the messaging app have the collaboration tools that your company needs?

Do you know that “teams who communicate effectively may increase their productivity by as much as 25%.” Collaboration is the key to a successful business. It is therefore important to check whether the messaging platform has all the useful collaboration features that your business needs. Audio/video calling, Call conferencing, media sharing with multiple file support, etc. are some must-have features. Further, location tracking and sharing, message broadcasting, directory searching are some features which can help your employees to collaborate much more effectively.

Do you have control over your enterprise instant messaging data?

Your company’s messaging data holds tremendous value and you certainly want to protect it from intruders. It may even be worse if the historical messaging data suddenly becomes unavailable. While the majority of the commonly used messaging apps like WhatsApp do not offer full control over user data, this is where an enterprise instant messaging app can be a big time savior. With server installation in your own premises, you get complete control over the application data, along with implementation process and security policies as well. Even if you are a small to medium size business, considering this aspect is vital.

Is the enterprise messaging app able to maintain communication privacy and security?

Communication privacy is another crucial consideration which a business simply can’t miss. You need to see what type of encryption and authentication techniques are being implemented in the messaging app and whether those techniques are good enough to protect a business’s classified information.

Does the enterprise messaging app represent your brand or company’s name or image?

An instant messaging for business app that harmonizes with your company’s image would certainly be a plus point. Check for White-label instant messaging for business solutions as they let you customize the app as per your brand’s name and theme. This also helps you in saving all the time and effort that would otherwise go in creating the app from scratch.

Does the messaging app work on different platforms to suit your communication needs?

It is interesting to know that “85% of employees use more than one communication device to communicate at work.” Cross-platform support ensures multi-device availability of the instant messaging app which is a must these days. Android, iOS, Windows, etc. are some of the most popular platforms which the messaging app should support.

It’s essential that you choose an enterprise messaging platform that best matches your business needs. At REVE Systems, we offer REVE Enterprise Communication App which is a highly secure, reliable, robust and customized platform that ensures fast and real time communication and collaboration. You can learn more about our app for instant messaging for business by getting in touch with our support team.

Contact for Free Demo

Read Also

Instant Messaging for Business – Future of Corporate Communication

How Enterprise Instant Messaging Speeds up Business Productivity?

Note – This post has been updated on 14-02-2022. 

The post Enterprise Messaging: 5 Reasons to Consider for Your Business appeared first on Revesoft Blog.

There’s a saying by famous leadership theorist John Adair, “Communication is the sister of leadership”. 

Effective communication is the essence of any successful business or organization. An environment where information flows clearly and efficiently certainly results in better decision-making, teamwork, and adaptability. Today, the significance of using instant messaging for business in the corporate landscape cannot be overstated. Instant messaging platforms enable employees to improve their internal communication, productivity, and overall business performance. Let’s understand the concept of instant messaging for business, its significance, and how you can get a branded instant messaging app for your business. 

Business Communication – Then & Now!

A few years back, email served as the primary channel for business communication. According to the statistics provided by The Radicati Group, the average office worker receives 121 emails per day. Moreover, this overwhelming volume of email communication leaves 30% of workers feeling inundated by their inboxes (Adobe). However, in recent years, the steady entrance of instant messaging for business is reshaping the idea of enterprise communication. It has redefined the notion of communicating under one’s own branding while simultaneously ensuring the traceability of sensitive business communication in real-time.

But surprisingly, enterprises don’t want their employees to use personal IM applications like Facebook Messenger, Viber, and Skype. Rather, they prefer to have a dedicated Instant messaging app that represents their corporate identity and helps them keep an audit trail as well as administrative control. This is where the role of Instant Messaging for Business truly comes to the forefront. 

What is Instant Messaging?

Instant messaging or IM, in its broadest sense, refers to the use of real-time text, audio, and video communication platforms, that allow users to exchange messages and connect swiftly. Unlike the asynchronous nature of email, instant messaging allows for immediate communication, which is why these are also referred to as ‘Instant Chat Apps’. Within the corporate sphere, IM is also referred to as ‘Business IM’ because the IM platform is specifically tailored to the corporate setup. As per statistics provided by Pumble, 80% of remote workers work with Instant Messaging Apps. Business IM Platforms empower employees to connect in real-time predominantly through text, audio, and video. 

Importance of Instant Messaging for Business

Workplace communication statistics show that “86% of employees and executives cite the lack of effective collaboration and communication as the main causes for workplace failures.” These compelling statistics underscore the need for enterprises to understand the importance of instant messaging apps for their business communication. 

Accelerate Enormous Team Productivity

In the world of mobility, the demand for instant messaging solutions is evergrowing, and why not because the benefits are endless:

• Instant messaging for business significantly reduces e-mail traffic and helps employees become more productive, as it calls for more immediate and direct responses.
• Mobile enterprise messaging allows teams to directly address, drive, and solve topics.
• The real-time and group messaging capabilities lead to faster response times and decision-making.

As a result, internal collaboration is improved, processes are accelerated, and productivity is increased. Employees can easily collaborate on various projects, they can instantly connect with key stakeholders, and share relevant documents.

How Does Instant Messaging Work?

Instant Messaging technology is a type of online chat through which users can send and receive text messages in real time over the internet. A typical IM app works by facilitating connection between known users which is usually done by using a contact list or a friend list. Most of the modern IM apps use ‘Push’ technology and incorporate various additional features including emojis, file sharing, video chat, location sharing and tracking, etc. Here is a step-by-step detail about how a typical IM app works:

• Firstly, the user launches an IM application on his phone. The IM client attempts to establish communication with a designated IM server that is associated with the enterprise or organization. 
• In response, the IM server validates the username and password, thus completing the login process and establishing the connection. 
• Once logged in, the user can see a list of contacts who are online. As the user logs in and out, their status on the chat app change to online and offline respectively. 
• When a user sends a message to a contact, it traverses from their IM client to the connected IM server. From there, it directly reaches the receiver along with a notification on their device. 
• The conversation in real-time happens as the messages go back and forth between the clients and servers with very little delay. 

Key Features of Instant Messaging for Business

Instant Messaging

It’s the most fundamental feature offered by instant messaging apps that allows real-time text communication between individual users or even groups. Through this feature, users can make quick and synchronous conversations making it ideal for timely business discussions and the exchange of information. 

Audio & Video Calling

Another significant feature of IM apps is audio and video calling which allows users to have voice and video conversations in real time. In business scenarios where detailed discussions are required, audio and video calling serve the purpose. Moreover, for remote work and virtual meetings, this feature is simply invaluable. 

Call Conferencing

The conferencing feature expands on voice and video calling by allowing multiple users or participants to join a single call. Again an extremely useful feature for group meetings, client presentations, and any other type of collaboration that requires the participation of multiple parties. 

Media Sharing

Sending and receiving information is essential for streamlined business communication. The media sharing feature makes it possible by enabling employees to share various types of files such as documents, photos, videos, and audio files, directly within the IM platform. 

Directory Searching

This feature simplifies contact management by allowing users or employees to quickly search and connect with colleagues within the organization. This organized search functionality helps users easily find specific individuals. 

Location Tracking & Sharing

As the term suggests, this feature allows users to share their real-time location or request the location of other users. This is especially useful for field teams, deliveries, and coordinating in-person meetings.

Message Broadcasting

A highly valuable feature that is useful for sending company-wide announcements, updates, or alerts to a predefined group or list of recipients. This helps in ensuring that important information reaches the intended audience quickly.

Benefits of Instant Messaging for Business – There’s more!

Sounds amazing, right? 

In addition,  instant responses like one-to-one chats for faster decision-making, group chats to quickly solve topics, team channels for immediate updates, and digital content sharing for better information exchange, etc., are the best outcomes possible through enterprise messaging apps to increase the productivity of any business.

So, what’s the ultimate upshot of using instant messaging software for business?

Faster Processes and Workflows

The ‘instant’ part of these messaging apps makes it all. One can share files just within the blink of an eye. Information can be shared with colleagues or employees as quickly as they need. How about giving feedback to team members? – Just type the comment and done, it’s that fast! Further, one can easily know who’s available and who’s out of office. Rather than typing emails to know one’s availability, one can see the status to see if the other person is online or not.

Less Hardcopy Files and Email Overload

IM apps reduce hardcopy files and email overload by streamlining quick discussions in dedicated chat channels and simplifying information retrieval, as past conversations and shared files are readily accessible through search functions. 

Reduced Message Handling Time

Since email is a formal way of communication, there are a number of things you need to think about and do before you hit that ‘Send’ button. But with messaging, it is as easy as ABC. The interactive and engaging nature of these messaging apps makes it easy and quick to handle messages.

Less Time Spent in Meetings

Physical boardroom meetings are no more exciting and the amount of time spent for such meetings makes it even worse. With emails, communication gets bogged down and sometimes, it takes endless days, weeks, and even months to close one discussion. Virtual meetings in ‘real-time’ can be easily held through instant messaging apps, presenting an impeccable alternative.

Reduced Travel Expenses and Time

Since collaboration between teams and clients gets easier and more instant, companies can save huge amounts of money that would otherwise go in traveling. Another bonus is the time savings. Spending time while traveling to collaborate for work eats up a major chunk of employees’ productive hours.

Increased Employee Satisfaction and Relationship

Instant messaging platforms are a great way to encourage the rapid flow of ideas and inspire everyone to participate and contribute. In IMs, everyone is on the same page which means each and everyone in the group has the same level of access to shared information. With this, no one feels excluded, and ultimately promotes employee satisfaction.

Exceptional Features Helps Garnishing Employee Attachments

Popular free messaging apps have defined or limited features such as one-to-one chats, group chats, file sharing, calling, etc., which is not enough for replacing the stack of files in an enterprise as well as traditional communication methods of any business. Because the Enterprise Messaging App needs to hold a lot more ifs & buts in it.

Specialized Enterprise Messaging Apps are robust, and secure, have advanced directory search options, and a location tracking system through which upper-tier employees can easily track the location of their subordinates. So, let’s check how some features of a customized enterprise messaging app can look as per your business needs:

• The ability of universal digital content-sharing
• Pre-defined team lists and channels
• Access to the whole corporate directory on the go
• Option to search for messages and content
• Access and exchange documents from corporate file-sharing solutions
• Zero fear of losing data or leakage

Specialized Instant Messaging Apps Provide Better Security and Data Protection

IT security has become a core topic for businesses and advanced protection of corporate data is a must nowadays. Advanced instant messaging apps for businesses provide state-of-the-art technology and address security issues comprehensively. This includes robust security measures such as robust encryption for data in transit and at rest, adherence to local data protection regulations, professional administration, and user control, layers of mobile security including EMM (Enterprise Mobility Management) support, and a comprehensive suite of tools necessary to ensure enterprise-wide security and compliance.

Employees can be More Efficient in an Aligned Team and Department

When messages are time-sensitive, or questions require a quick answer, saving an hour and a half can be a huge boon for the company’s bottom line. Not convinced? A Deloitte study estimated that efforts to help workers be more mobile generate an extra hour of productivity per employee, per day. Moreover, enterprise mobile messaging apps allow employees to stay in sync on the go, so they can weigh in on important projects, update the team after customer meetings, and feel connected to their peers while traveling or working remotely. Imagine completely eliminating those moments of “catching up” at the start of a meeting.

The impact of instant messaging in the business world is now clearly evident. What’s the future of instant messaging? The probability that the majority of businesses will deploy new enterprise messaging apps in the next couple of years is quite high. Due to the increasing demand, instant messaging in the business world will likely spin out of the unified communications category as an individual market. Enterprise messaging is a fast-growing field and will become a big market.

Top 3 Instant Messaging Apps/Software for Business in 2023 & Beyond

WhatsApp

With over 2.5 monthly active users worldwide, today, WhatsApp is one of the easiest mediums to reach anyone including colleagues at the workplace. 

Key Features:

1. WhatsApp Web is the web version provided by WhatsApp. Users need to scan a QR code from their mobile device and can start using WhatsApp on their computer. 
2. WhatsApp Business is another valuable feature that provides powerful tools specifically for businesses. By using the WhatsApp API, businesses can get access to features like automated greetings, away messages, analytics, etc. 
3. WhatsApp offers rich communication options like voice & video calling, location sharing, and group chat, and supports different types of multimedia files. 

Limitations:

Despite being an easy-to-use and feature-rich app, WhatsApp for internal communication does raise some concerns. 

• Data Privacy – WhatsApp is owned by Facebook which makes privacy of data a big concern for companies that need complete confidentiality of their data. 
• Data retention – The data exchanged over the app is stored on its servers which means businesses lack control over their data. Also, WhatsApp offers options for automatic deletion of messages, but that may not align with the security policies of a business. 

Slack 

Slack is another popular platform that offers channels and organized spaces where teams can discuss projects and share resources. 

Key Features:

1. Channels – This feature helps easily organize multiple projects, ensuring everyone stays informed about the progress, thus fostering productivity.
2. Huddles – Transition from chat to calls is possible with just a tap without affecting productivity. Additionally, team members can share screens making it a powerful tool for discussions and brainstorming.
3. Canvases – This feature promotes collaboration by offering dedicated space to curate and share ideas related to projects.

Limitations:

• Restricted File Storage: The lower tier and free plans of Slack offer only limited file storage. This can be a concerning challenge for businesses with extensive data storage needs as they need to manage and access older files and conversations. 
• Security Concerns: Slack places a strong emphasis on security however, there have been instances of data breaches and security vulnerabilities in the past. Businesses with strict security requirements may need to implement additional measures.

REVE Secure Communication App

Specifically tailored for enterprises, the REVE Secure Communication App offers unparalleled reliability, security, and customization. This robust platform ensures faster yet real-time business communication and collaboration and comes with a wide range of advanced instant messaging features.  

Key features:

1. On-premises Server Installation – For the REVE Secure Communication App, the server is set up, hosted, and maintained within the physical premises of the business. This lets the business take full command of its data, application deployment, and security policies on the database.
2. White Label Branding –  It’s an exclusive feature that helps businesses add their company’s branding through the instant messaging app. This includes adding the logo, identity, and general information. Apart from this internal advertisement could be possible.
3. All Platforms Availability –  The cross-platform compatibility feature of the REVE Secure app ensures multi-device accessibility on Android, Windows Phone, and iOS, including mobile phones, tablets, and PCs.
4. Military Grade Security – The REVE Secure app employs robust 1024-bit encryption to keep highly classified information secured and ensure maximum communication privacy.

Limitations:

• Cost – As this app supports on-premise server installation, the cost may be a bit on the higher side which may be a concern for businesses with budget limitations. 

Instant Messaging Tips & Tricks

In personal conversations, instant messaging is more casual, but here we are talking about the workplace which focuses on a professional or structured approach. here are some tips and tricks for using instant messaging in the workplace effectively:

• Set Clear Communication Guidelines: The company must clearly establish the communication guidelines for using instant messaging such as etiquette, and appropriate use of emoticons and GIFs. 
• Create Well-Organized Channels: This can be very helpful to categorize conversations in terms of project, team, or topic. Naming and organizing channels makes it easier to find and reference discussions. 
• Embrace Status Updates: EMployees must use status updates to communicate their availability. This helps team members know when you’re free for discussions or busy with tasks. 
• Respect Availability Status: Be mindful of colleagues’ offline or “Do Not Disturb” statuses. It is better to avoid sending non-urgent messages when they are unavailable. 
• Provide Context in Conversations: When sharing documents or information, mention the context in your messages to help recipients understand the significance and relevance of the content.
• Secure Your Account: Always ensure two-factor authentication (2FA) to prevent unauthorized access to your account. 
• Backup Important Data: It is a good practice to periodically back up essential conversations or files to ensure you have access to critical information, even if it’s accidentally deleted.

Tips to Choose the Instant Messaging Platform for Your Business

Making an informed decision when choosing the right instant messaging platform is essential to ensure effective communication within your business. Here are some key tips to help you:

• Ensure Top-Tier Security Standards
• Look for White Label Branding 
• Check Cross-Platform Support 
• Choose a Reliable Vendor
• Look for 24/7 Technical Support

Instant Messaging for Business – Conclusion

Today’s fast-paced business work demands instant communication. Traditional communication channels are not fast enough. You just can get to know whether the person you have emailed something to is currently online or not. You might receive an answer from them within a few minutes if your luck is good. This is the main reason for the popularity of instant messaging apps. 

So, let’s sum up the facts behind the transition between Email to Instant Messaging for business in Enterprises again:

• An average email response rate is 1 hour 30 minutes whereas text takes on average 3 minutes to respond!
• Unlike Email or phone calls, instant messaging for business is free of overhead, and more informal in the context of subject lines, signatures, or voice messages.
• Instant Messaging Apps are secured, protected, and simple to use. For example, we text as we talk. We use simple language, and emoticons to convey feelings, and grammar can be imperfect.
• Enterprise instant messaging apps help increase productivity by taking only a few seconds even in a crowded or loud space, it becomes easy to multitask.
• With a customized enterprise messaging app, it’s possible to get your own branded app as per your business requirements.

Contact for Free Demo

Read Also

5 Reasons to Consider Enterprise Messaging for Your Business

How Enterprise Instant Messaging Speeds up Business Productivity?

Note – This post was last updated on 17-10-2023.

The post Instant Messaging for Business – Future of Corporate Communication appeared first on Revesoft Blog.

Just think about the communication between a manager & the team members, isn’t it a vital factor within every company? That’s why it is said, ‘success cannot be achieved when there is no communication’. And, Enterprise Instant Messaging Solution is the right tool for all internal communication.

Messaging apps are becoming crucial for businesses to better connect with prospects, offer dedicated support, and deliver quick service.

Do you recall business communication in the past? The flashback reminds us of a picture of “waiting for reply” through Email, Fax or Phone. According to some studies, employees who used Enterprise Messaging Apps on the job reported less interruption than colleagues who did not! So in today’s work environment, Instant Messaging Solution is a total game-changer for productivity increase.

In fact, several types of Enterprise Instant Messaging Solution for business communication, has already emerged which is accelerating a company’s productivity.

How Does Enterprise Instant Messaging Solution speed up productivity?

• File transfer and real-time communication with vendors, colleagues and clients can boost business relationships
• Minimize expenses related to long-distance fax and phone usage
• Proper tracking of all the file transfers and communication via the network for later reference by management
• Restrict unsecured and uncontrolled IM usage, thereby minimizing violations of corporate security
• Permit or prevent employees from making use of IM within or outside of the company network
• Protection against spying and denial-of-service attacks, which can occur with the use of IM in public places
• Maps official employee IDs with screen names or any required permissions-based systems, thereby ensuring that users are accountable for the activities through their IM accounts.

Several technology giants have either launched or polished their business messaging apps including Microsoft Corp.’s Yammer, Jabber by Cisco Systems, and Hangouts. Many newcomers have also entered the market, which offers secure text messaging along with the ease of use, functionality and collaborative tools much like standard consumer apps.

The work culture is changing continuously and a major workforce today is remote based. Mobile devices and tech connectivity mean workers are always connected and flexible time has become a norm. The number and sophistication of business communication applications continue to grow. Fax, Email, and other old connective tissues of business communications have failed in its critical mission as workers become overwhelmed with the new Enterprise Messaging Solution and its instant responsiveness.

According to McKinsey estimation, the global management consulting firm, Enterprise Messaging Solution has raised productivity by just improving time management, secure communication, speed of work, connectivity, and user convenience.

Better Time Management

Good time management marks a thin line between an ordinary and a successful organization. Time management provides immense benefits as it acts as a conjunction for a more refined workplace with satisfied workers. Enterprise Messaging System is a variable by which time can be managed easily and business productivity can be assured.

Promptness in Communication

Enterprise Instant Messaging Solution allows employees to have conversations at the click of a button, without opening emails or waiting for responses. IM also enables employees in different locations to have real-time conversations, thus resolving issues more quickly.

Convenience in Usage

Many Enterprise Instant Messaging apps allow customization with a host of features like IM, microblogging, forums, and document collaboration and management. This eliminates the need to switch between separate programs to communicate. Not only does this have the potential to improve efficiency, but it can increase collaboration on projects and reduce the need for meetings.

Availability in Multiple Device

The modern workplace demands  seamlessly transition between desktops, smartphones, tablets and other devices. The best enterprise text messaging service providers offer multi-device support features, that enables anytime, anywhere access from a device of the user’s choosing.

Secure communication Network

Many companies  have banned the use of public instant messaging (IM) software due to security fears. It’s important to cover the whole enterprise communication system under the security veil. Otherwise, entrepreneurs may count a big loss.

So, an enterprise messaging app is the prime most need of this era, designed with the same ease-of-use as consumer-based apps with best-in-class security that ensures secured employee communication. Employees can send a message with encryption, the ability to put an expiration date on the message keeps conversations secure and controlled while ensuring no data ever remains on the device or servers. With an enterprise messaging app, users can also expire & shed messages on demand when necessary.

As per Radicati.com, in the year 2019, the number of worldwide IM accounts (not including Mobile Messaging) total over 7.0 billion. In the next four years, this figure is expected to increase at an average annual rate of about 6% and reach over 8.9 billion by the end of 2023. This clearly speaks about the success of instant messaging and enterprises rapidly adopting this technology.

This blog is updated and reposted with the latest information on 29th May 2021

Contact for Free Demo

Read Also

Instant Messaging for Business – Future of Corporate Communication

5 Reasons to Consider Enterprise Messaging for Your Business

The post How Enterprise Instant Messaging Speeds up Business Productivity? appeared first on Revesoft Blog.