According to a survey report, “99% of enterprise IT professionals consider mobility as a priority.” At present new terms like BYOD (Bring Your Device), Mobile VoIP, and Unified Communication have become viral in the virtualized business world and the main aim is to ensure mobility. The modern Business world is moving from traditional phone systems (PBX) to virtual softphones. According to Report Linker, “The Global Mobile VoIP Market size is expected to reach $165.3 billion by 2028, rising at a market growth of 19.5% CAGR between the forecast period 2022-2028.”

What is a White Label SIP Softphone?

SIP Softphones are VoIP software that helps the user to make or receive calls, after installation in mobile or PC through IP network. Softphones provide an easy and cost-effective way of exchanging voice and video over an IP network. Besides this, White Label and customization simply mean “keeping it private”.

The practice of white labeling and customizing VoIP Softphone is consequently on the rise as it allows ITSPs to serve directly through “Own Branded” products to the customers. These innovations that white label and tailored softphones are bringing into the VoIP business environment are making the ITSPs business scenario more and more promising. White Labeling allows ITSPs to maintain total control of their brand, from designing to managing its use.

Benefits of White Label SIP Softphone

It is always better if you control your ITSP business through your own branded and customized SIP Softphone because it helps in creating your own identity in the market, saves time & money, enhances customer loyalty, and last but not least, helps in making your brand more visible in the market. Below mentioned is a detailed guide to help you understand how white-labeling SIP Softphone can boost your VoIP business.

Creating Your Own Identity in the Market

Setting up an ironclad brand image of the business in the market is a prime concern for every new or existing VoIP entrepreneur. Through white label and customization facilities, ITSPs can easily set up their brand while maintaining their business needs. Here’s How?

Well, most of ITSPs lend the softphone from third-party companies. So, customers may get confused and face inconsistent experiences. You can easily combat this problem through a white label and customization solution from any well-known solution provider. This way it serves up two benefits:

• Firstly, you are getting professional help to build your customized SIP Softphone with your brand name.
• Secondly, you are getting a premium quality product with unique branding without any hassle.

 Tailored Product As Per Business Need

Move past the days, when you were lending a third-party SIP Softphone for your VoIP business and coping with features that you don’t want/need in your SIP Softphone. Your VoIP business may need certain features/ special configurations that you are missing in a third-party app. For example, if you wish, your customized SIP Softphone may allow your customer to view balance/outcall rates in multi-currency which will cater to customers worldwide.

Interestingly, with a tailor-made SIP Softphone, you can feel a strong attachment to your brand and design. An SIP Softphone with desired logo, interface design, color, feature, icon as well as font size according to your preferences and business needs, makes your company more unique and helps boost your VoIP business. White label and customized SIP Softphone can also give tough competition to popular third-party apps like WhatsApp and Skype!

More Visibility in the Market

Being a service provider, have you ever fancied marketing a SIP Softphone in your brand name? It isn’t an untouched dream these days! You can easily build your own branded SIP Softphone through white label and customization options and it will add value to your business. Unique branding will introduce “your brand” in the market. Moreover, when your target customers will get a Softphone with all the features from their wish lists, they will automatically mark up your SIP Softphone brand in the highest position.

Improved Customer Loyalty and Retention

A white-label SIP softphone helps in improving customer loyalty and retention by contributing in several ways including brand consistency and seamless user experience. Service providers can align the softphone application with their brand’s image thus reinforcing the presence of the business. Also, offering customized features and seamless interaction with other communication platforms used by the provider ensures a smooth user experience. 

Cost and Time Effective

According to Opinion Matters Researchers, Only 6% of enterprises have all the mobile developer talent they need! Interesting! But this is a real scenario since developing a white-label SIP softphone, from scratch requires huge financial & human capital resources, apart from an unimaginable timeline. The time it takes for researching, designing, developing, and testing any new White Label SIP Softphone solution by yourself, you may lag on other business goals.

On the other hand, if you get a ready-made White Label SIP Softphone from any expert solution provider you can concentrate more on planning, marketing & business boosting methods for the softphone. So, when time is money, and being speedy is the main concern, investing to get a professional solution may be more cost and time effective in the end.

Enhanced Functionality and User Experience

Customization and branding are the number one reason behind white-label SIP softphone offering enhanced functionality and user experience. The ability to customize and brand a VoIP solution in accordance with the needs of a particular business can offer customers a more personalized experience. Besides this, SIP softphones are extremely feature-rich that pave the way to enhanced user experience.

How Does White Label SIP Softphones Works?

By now, it is clear that a white-label SIP softphone is a software-based phone application that carries the brand name of the business using it instead of the company that developed it. Now, let’s understand the working of a SIP softphone. 

A SIP Softphone makes use of SIP i.e. Session Initiation Protocol to enable calling over the internet. When a user opens a SIP softphone app on a device such as a mobile phone, it first connects with a SIP server to establish a connection to begin the communication. The above image depicts the working of a softphone.

Use Cases of White Label SIP Softphones

Call Centers and Customer Support

In a study by Software Advice, 72% of respondents ranked softphones higher due to its seamless use for remote working.

Call Center and customer support service is all about interacting and assisting with customers. SIP softphones play a very crucial role in such environments by offering collaboration tools, analytics, integration capabilities, and much more. Moreover, modern-day call center agents need remote communication tools so that they can work from anywhere and a SIP softphone lets them work remotely with just an internet-enabled device. With this, the need for agents to work in location-bound physical offices gets eliminated. 

SIP softphones offer a wide range of useful features such as call recording which are very useful for call center agents as they can record their interactions with the customers and access these recordings later. This can help in better understanding customer needs and preferences, improving work performance, etc.

Service Providers and Telecom Companies

SIP Softphones offer several advantages over the old telephony method and offer various benefits to VoIP Service providers and telecom companies. These softphones help service providers in offering a versatile communication experience to their customers. Be it a laptop, a smartphone, or a tablet, customers can make and receive calls using different types of devices using a softphone application thus allowing more flexibility and mobility. Telecom companies and service providers can offer a branded solution to their customers without making any huge investment, and still be able to stand out in the market. 

Small and Medium-Sized Businesses (SMBs)

Tech.co in a report stated that prices for VoIP can be expected to decline by between 3% and 5% annually.

Businesses can save $ 1,727 per month on mobile and long-distance calls using softphones.

Developing any product in-house would certainly demand huge financial investment along with time ad effort. Small and medium-sized businesses have limited budgets within which they want to get the best value for their money. So opting for a white-label SIP softphone not only saves money but also provides them with the assistance of a service provider for any issues that may arise. 

Remote Work and Virtual Teams

Gartner predicts that by 2024, in-person meetings will account for just 25% of enterprise meetings, a drop from 60% prior to the pandemic, driven by remote work and changing workforce demographics.

Remote work has been on a continuous rise since the Covid-19 Pandemic happened. White-labeled SIP softphones allow remote teams to connect using various communication and collaboration features such as voice and video calling and media sharing. All this happens so seamlessly as if the members of the team are working in the same physical location thus fostering productivity and effective collaboration between the virtual team members. 

How to Choose the Right White Label SIP Softphone Provider?

Customization Options

A rule of thumb when buying any software is to always look for the required advanced features and never pay for the features you don’t need. So it is always a good idea to ask for customization options so that you have the desired product in hand. In the case of a SIP Softphone, you can ask for a customization facility to add features like voice & video calls, File Transfer, Location Tracking, Referral Credit, and many more. 

Reliability and Scalability

There are many companies in the market offering SIP softphones however to expect a reliable solution and avoid facing any issues at a later stage, you should always choose a well-established and trusted brand. Even if that means paying a few extra dollars. You must also consider the scalability factor as with your growing business, you may need to increase or upgrade. 

Integration Capabilities

A softphone solution that can integrate with other key business communications systems, such as the CRM system, can be very helpful in streamlining business operations and increasing overall productivity. So consider a SIP Softphone provider that offers an integration facility with other business tools and platforms that you use or may use. 

Security

Security plays a critical role in business communication. It is therefore vital to choose a SIP softphone provider that implements industry-standard security techniques such as end-to-end encryption. You can also check their compliance with HIPPA or GDPR standards if required. 

Technical Support

Once the softphone app goes live, you may encounter one more issue that needs to be addressed. This is where a provider that offers timely and reliable support services can prove to be quite useful. Check for the availability of omnichannel support so that you can easily connect with them through the most easily accessible communication channel. 

Customer Satisfaction is the Prime Goal

Customer satisfaction is the end goal of any business. You must design your tailor-made SIP Softphone keeping your customers in mind, it must be flexible as well as something better than your competitors. Since you’ll give preference to customers’ needs & choices, they will automatically build a sense of attachment to your white-label SIP softphone.

White label Softphone app offers flexibility, and reliability to some very key concerns. But the aim is to find yourself the best solution that fits your customer’s needs. You need to choose the right White Label Softphone provider. So, let’s check with a quick review on how White Label SIP Softphone can boost your business:

• Own Branded SIP Softphone
• Customized User Interface increases the attachment with the SIP Softphone
• Create your own brand impression
• Special configurations and features in the app as per business need
• Add value to the business
• Create a powerful and unique image of the company among the customers and the competitors
• Generate more revenue by boosting sales

Read Also

Which Mobile VoIP Features Boost Your Business Revenue

How can Mobile VoIP Software Simplify Your Business Communication

Note- This post was last updated on 31-05-23.

The post How White Label SIP Softphone Can Give Your Business a Competitive Edge? appeared first on Revesoft Blog.

Although these are some of the regular activities, one prime requirement is a ‘strong App Store Presence’, which is a must for every VoIP service provider. According to a report published by Forrester, a market research company, most app users prefer app stores to search for an app more than any other channel.

Let us take a look at some of the trending statistics of the online app market provided by Statista:

• China, India, and the U.S. are the top 3 countries with the highest number of mobile app downloads worldwide from 2019 to 2021. The numbers go like – 98.36 billion, 27 billion, and 2 billion respectively.
• It is forecasted that in 2026, consumers are projected to download 143 billion mobile apps from the Google Play Store. This will be up by about 30 percent from 111 billion apps downloaded in 2021.
• It is predicted that consumers will amass approximately 38 billion downloads from the Apple App Store in 2026. This will be an increase of about 15 percent compared to 2021.
• Mobile apps are projected to generate more than 613 billion U.S. dollars in revenues in 2025.

Benefits of App Store Presence for Your VoIP Business

Customer Engagement

Be it a startup or a well-established large corporation, they know that the app store is the place where users are likely to go to search for products and services. The primary objective of the app store is to direct people towards businesses which makes it a free-of-cost way to engage more customers and increase clientele.

Increases Brand Awareness

Today, a mobile app is an essential attribute of a company’s image. It greatly contributes to the audience’s attitude towards a brand. A well-designed app present on the app store is certainly going to catch the attention of the customers in a fast manner. The app store provides a favorable ground for app promotion.

Valuable Analytics

The analytics provided by the app store are extremely useful for businesses. By providing numbers for important parameters like downloads, updates, ranking, reviews, etc., these analytics offer useful insights into business performance. Thus, businesses get the opportunity to study and understand user behavior and interests. Accordingly, they can plan and implement their marketing strategies for maximum sales.

Global Visibility

The app store offers a great way to go beyond your domestic market. Having your app on the platform simply means that your offerings are visible and accessible to millions of customers from other regions. So without any extra investment, your business targets more demographics around the world and generates more sales and revenue.

How to Gain Maximum Benefit from App Store Presence?

As a VoIP business, certainly you wish to earn more than your VoIP competitors. This is where App Store Optimization comes into the picture. App Store Optimization (ASO) is the process of improving the visibility of your business app in the app stores. The ultimate goal is to increase app conversion rates and get more downloads. Two major app stores are App Store for iOS and Google Play Store for Android apps.

The Right App Store Optimization Strategy

Although App Store Presence increases the possibility of being exposed to millions of visitors, the right App Store Optimization strategy is the key mantra. Without the right tactics, the visibility of your apps is bound to suffer.

Content is the King

Apps uploaded in the app stores must have detailed descriptions about their features, which facilitates the users to get complete knowledge before downloading. Most users prefer to understand the features before moving ahead and downloading the applications. Some points to consider are:

• Use Relevant Keywords
• Optimize Title and Description

App Screenshots

Your apps in the stores must be supported by screenshots, which clearly communicate with the audience regarding the functionalities. Images are always better than running text.

Add Videos

According to Wyzowl’s State of Video Marketing Survey, “68% of people say they’d like to learn about a new product or service by watching a short video.” This indicates that the presence of videos on your app page increases the chances of downloads. With each increase, the ranking of your business app on the app store also increases.

Review Ratings

Reviews & ratings are the best ways to develop customer trust. If your apps are supported by positive reviews and ratings, then definitely there are more chances for users to be convinced regarding the quality. Reviews and ratings also enhance the ranking of the apps in the app stores.

Drive Traffic

61% of marketers say growing SEO and organic presence on their websites is their top inbound marketing priority (HubSpot). Having a website that holds information about your app can help drive traffic to your app store page. Make sure your website is SEO optimized as it increases its visibility across the audience.

Final Thoughts

With over 6.3 billion smartphone users across the world, App usage is thriving at a steady rate, without any signs of slowing down in the foreseeable future. Being a VoIP service provider, your prime concern would be to enhance your brand visibility, and app store presence contributes towards the same.

For a free demo please fill out the form below:

Contact for Free Demo

Read Also

Which Mobile VoIP Features Boost Your Business Revenue

How to Start a Mobile VoIP Business?

Note – This post was updated with latest information on 14th July 2022.

The post App Store Presence – A Must for your VoIP Business appeared first on Revesoft Blog.

However, speed remained a major issue in email communication. Then VoIP entered the market and won the heart of business professionals. Nowadays, executives are more comfortable to use Mobile VoIP Software as the communication media. With the ongoing Pandemic and more companies adopting remote work policies, the popularity of mobile VoIP solutions are seeing a massive uptick. No wonder, the mobile VoIP market is expected to reach 183.7 billions by the year 2027 (Reference). Wow, that’s huge, isn’t it?

The simple reason is that Mobile VoIP software can be afforded by businesses of all sizes. Voice over internet protocol (VoIP) technology is allowing operators to provide cheaper communication services to an ever-expanding global consumer base. This service is provided by many companies with differentiating prices, features, & terms. The virtual phone numbers are typically offered as local geographic numbers according to the selected city.

The reduced communication expenses and logistical benefits help companies gain a competitive edge over businesses that remain on the PSTN.

Why VoIP? 

Let’s have a quick look on why you should go for VoIP:

• Enjoy calls at a lower price compared to the per minute charge of traditional telephone companies
• Keep your business connected from any location with only a stable internet connection
• VoIP phones require little to no installation, in terms of software and hardware
• Supports multiple calls at same time such as conference and group calls
• Offers more features such as caller ID, call waiting, call forwarding, call blocking, voicemail, and much more

Now that you have an idea about the benefits of VoIP, you must now think about what kind of VoIP should you get for your business. When browsing different VoIP software, you must think which one will be most helpful for your business operations. Below are the factors to keep in mind while selecting a certain Mobile VoIP software for a simplified business communication:

Features

Some VoIP providers offer more features, while some offer better ones. Always analyze whether the features they are offering are what your company needs. If you think they are offering too many, yet only a few can help your business grow, then choose some other VoIP system. Call waiting, call forwarding, caller ID, conference call, video call and call filter are some of the most useful features that VoIP can offer. Make sure that whatever system you choose, it must have these basic features.

Deal

As per a research, it is predicted that the price of the VoIP services may go up by 3% over the span of next 5 years. That’s quite small compared to the vast array of benefits VoIP offers. You can always choose a plan that is a right fit for your company needs. There are plans that provide unlimited local, long-distance and/or international voice and video calls. If your business is something that needs to make or receive calls from time to time, you better choose a service plan that offers unlimited perks to successfully cut costs.  If you don’t require international calling, then choose a plan that does not include unlimited international calls and is cheaper than the others.

Business Flexibility

VoIP phone systems and mobile apps are extremely flexible and can be used in a variety of ways across many devices. You can use mobile VoIP apps on your smartphone or tablet, or plug in a USB VoIP converter into your laptop to transform it into your own business communication centre, with calling and messaging capabilities. Additionally, VoIP makes it possible to use the same number, from a simple internet connection, no matter where you are located.

Customer Service

A great product won’t do anything if the customer service is not great. Remember that, there will be times when you will need the assistance of the service provider. It is crucial to figure out how seriously the service provider takes the customer service. That is why, it is a must for you to choose a service provider that caters their clients’ concerns in a nice and timely manner.

Price

While searching, you will notice that the price of different VoIP services is almost on the similar lines. Considering the stiff competition these days, service providers make sure that the price for their service is close enough to be considered by their prospective clients. Ultimately, your choice will depend mainly on the above mentioned factors.

Contact for Free Demo

Read Also

How to Start a Mobile VoIP Business?

5 Things You Should Consider before Starting a Mobile VoIP Business

Note- This post has been updated on 29-12-2021.

The post How can Mobile VoIP Software Simplify Your Business Communication appeared first on Revesoft Blog.

What is a White Label Softphone?

Let’s understand the terminology White Label Softphone. White label softphone, which is also known as a white label calling app is one of the best ways to offer unified communication services in your brand name. A White Label softphone is much more than a VoIP calling app.

You can develop a White Label Softphone for mobile and desktop with multiple features such as Voice Calls, Instant Messaging, Media Sharing, Conferencing, and many more OTT features. Softphone that is available with custom branding is termed as White Label Softphone.

Once you have decided to go with a white label solution, it’s time to choose a solution provider.

5 Things to Consider while Choosing a Softphone Provider

1. Customization Facility to Add Rich Features

When you want to offer a real-time communication platform, you should go for customization that will suit your business needs. You need to go with a softphone provider that offers rich features enabling you to compete with other communication service providers. Some of the features which will prove useful are:

• Voice & video calls
• Instant messaging
• Push notifications
• Rich messaging
• File transfer
• Call forward and transfers
• Video conferencing
• Location tracking
• Referral credit
• Multiple recharge option

The above feature list is just a highlight of what you need to expect. You can talk to your providers regarding many other required features. This is where customization comes into practice. However, never agree on features you do not require.

Never settle for less advanced features, and never pay for anything you don’t need. You need to go with only those unified communication features that your subscribers use the most.

2. Market Reputation of Your Softphone Provider

When you are looking for a software provider, choose one which has a good market reputation. There are many companies offering calling apps however, you need to go with a trusted brand. Going ahead with a reputed provider, you can expect a better solution even though you may need to shed some extra dollars. Many service providers do the mistake of choosing solutions that have cost benefits however, it may not be right for your brand. You may face service issues at a later stage. To choose a reliable software provider, you can check the existing client base.

3. Seamless Branding Opportunities

White label solutions permit you to completely rebrand the services under your label. You can gain customer loyalty and boost brand visibility without taking the pain of softphone development from scratch. It is thereby very important to look for white label softphone providers, who offer complete branding options such as your logo, color, look and feel.

When you are launching your solution, it is necessary to get the branding done that will help your business grow. Branding is also a great way to distinguish your services from your competitors.

4. Check the Technical Support Part

Creating your own softphone does not just end with making the app live, you need to think of ongoing support. You may need dedicated support for various reasons such as server hosting, smooth call routing, bug fixes, and end user facing any issue with the app. These issues need to be addressed from time to time so that your communication services run without any obstruction. Availing of a white label solution is always beneficial for you due to the technical support facility from your software provider. You need not take the pain of creating your support team. It is normal for the cost of ongoing support and maintenance to increase over the years to the point where it crosses the development costs altogether. So you need to be prepared for the same.

5. Keep Scalability and Feature Upgrade in Mind

The communication industry is going through constant changes with new technologies emerging from time to time. It is, therefore, necessary to choose a solution provider, who has stability and holds expertise in the industry. Softphones have evolved a lot in the last few years with several OTT features added apart from traditional calling and messaging. You need to add these features as per business requirements. Also, depending upon your users, you need to upgrade, which is why scalability is an important factor while going ahead with a solution.

Conclusion:

A White Label Softphone is a very useful addition to your communication business. However, you need to take care of multiple features such as cost, time of delivery, etc. while selecting a vendor.

Want to Develop Your Own Softphone?

Contact for Free Demo

The post White Label Softphone – How to Choose the Right Solution Provider? appeared first on Revesoft Blog.

What is Mobile VoIP?

Also known as mVoIP, mobile VoIP is a technology that enables users to make and receive calls over the internet using their mobile phones, smartphones, tablets, or any other internet-connected mobile device. Through mobile VoIP, users can communicate conveniently as they can use mobile VoIP services no matter where they are. Setting up a mobile VoIP system is a very simple process. A user needs to have an active internet connection on his mobile device to start using it. 

Why You Should Become a VoIP Provider?

According to Global Market Insights,  the VoIP Market size in 2018 was over USD 20 billion and is estimated to grow at a CAGR of 12% from 2019 to 2025. Hence, you can imagine the potentiality of this business in the future. These figures have led many entrepreneurs to join this industry, which has also increased the competition level. There are many other compelling reasons why you should become a VoIP provider in the dynamic telecom landscape. Let me list out a few major ones:

• VoIP is a Booming Market

Undergoing remarkable growth already, it has been predicted that the global VoIP market will reach a staggering $226.3 billion by 2027, growing at a CAGR of 16.4%. It’s certainly a lucrative opportunity to enter the market. 

• Recurring Revenue Generation

With a typical subscription-based pricing model, VoIP generates recurring revenue for providers. This predictable income ensures financial business stability. 

• Future Proof Technology

VoIP is constantly evolving. There are new opportunities for innovation and differentiation. By adopting new technologies and adding cutting-edge features to your service, you can ensure long-term success in the telecom landscape. 

How to Start a VoIP Business? A Proven 6-Step Guide

To become a VoIP Service provider, there are a few infrastructure requirements. Here is a brief guide to the requirements to start a mobile VoIP business:

Step 1: Set up a VoIP Infrastructure (Hardware and Software)

Softswitch with Billing

Softswitch is the heart of the VoIP business that controls all transactions, customer records, call routing and invoice billing, and report generation in both prepaid and postpaid business models. Softswitch comes in various ratings, primarily based on the concurrent transactions it can handle. For example, a Softswitch can handle 1000 concurrent calls or a Softswitch can handle only 400 concurrent calls.

Apart from concurrent calls, there are other parameters like stability, security, scalability, ease of operations, call connectivity efficiency, call routing mechanisms, and other features, that will dictate your choice of Softswitch.

Generally, the Softswitch comes with inbuilt billing, but if it does not, then you need to invest additionally in the billing software. However, you should opt for Softswitch which has integrated billing functionality to ensure hassle-free business transactions.

Softswitch is available in licensed and hosted models. By license, it means you need to make a one-time payment to purchase the software. In the case of a hosted switch, you need to pay a monthly rental. Based on your budget and requirements, you can choose a softswitch for your communication business.

Bandwidth Optimization & Tunneling Software

This software component is necessary for retail operations, where the internet quality at the customer end may not be consistent. And, it also helps service providers offer their services in geographical areas where VoIP calls are blocked by firewalls. 

Bandwidth Optimization software is also known as Byte Savers, and it is a popular industry term. This software, installed on the server side ensures that customers have a smoother quality experience, even if the internet through their 3G/ Wi-Fi connection is not always adequate to support VoIP calls.

Servers & Hosting

The above software is generally installed on enterprise-class servers that are hosted on Internet Data Centers (IDC), powered with high-quality bandwidth and 24/7 power/air conditioning while ensuring your services never go down.

You can lease server/bandwidth from IDCs around the world, the location of the IDC being dependent on your target market and/or quality of service of the IDC.

Step 2: Mobile VoIP Applications

If you opt for the retail VoIP services, then you will need to provide the applications that consumers will use to originate calls. For full-blown retail operations, service providers need to purchase the following software solutions:

Mobile Dialer

This is a mobile app that your customers will download on their mobile phones to make VoIP calls. There are multiple mobile VoIP clients available in the industry, but you should choose the one that offers a branding facility so that your brand will be present and visible to the customers. Mobile Dialers are also known as Mobile VoIP Applications or VoIP Softphone in different geographies. Being a communication service provider, you will want to run the VoIP services in your brand name, so you need to go for a White Label Softphone.

Apart from this, the mobile application must be stable, offer good voice quality, be able to support bandwidth optimization requirements and have an easy user interface that allows your clients to make calls even if they are not technology geeks.

Nowadays, most mobile VoIP app comes with features such as instant messaging, audio-video calls, file transfer, and end-to-end encryption to name a few. These attributes obviously can come at an extra cost depending upon the level of customization you want to include in your VoIP calling app. You can also get some OTT features if you go for an OTT app apart from a normal calling application.

Calling Card

You need to offer a calling card facility to retail customers, who want to access VoIP services but do not have internet available on their mobile phones.

To offer this option to customers, you will need to ensure that your Softswitch supports calling cards and has a DID (Direct Inward Dial) or local telephone number configured with it.

Here, DID is a local telephone number that your customers will dial into – thereupon be greeted by an IVR voice system, which will ask them to enter their destination number and the call will be connected.

Call Shop

If you are planning to offer retail services, the call shop feature is a must-have for doing business in many countries, wherein customers go to call shops to make cheap long-distance calls. This feature allows call shops to manage multiple customers calling infrastructures i.e. from PCs/ devices/ mobile phones. The call shop feature can identify and bill the consumer accordingly and easily while maintaining full control of their operations. REVE Systems’ Softswitch, iTel Switch offers an advanced call shop feature, which is used by many retail service providers around the world.

Step 3: Own Website, with Credit Card Payment Gateway Support

If you are in the VoIP business, you will get potential customers from all around the world. To provide services efficiently to your customers from various geographies, you will need a fully functional website. This will be your brand’s main channel where customers get all sorts of information about your VoIP business. Besides attracting customers with valuable information on the website, you also need to ensure that the website makes a good impression in terms of User Interface, Navigation, etc. Some useful interactive functionalities are an Automated Sign-up process, Resource Center, Customer Accounts, etc. 

Apart from this, the website must support payment options like Credit Cards, PayPal, etc. So, customers can pay you seamlessly and use the services.

Our Recommendation: Analyze your competitors’ websites and identify the functions included by them. 

Step 4: Inter-Connecting with Terminating Carriers

To terminate the calls to your customers, both in the retail and wholesale business, you will need to interconnect with multiple carriers across the globe who will offer you various termination destinations. It pays to connect with more carriers, so that you have enough choice of rates and destinations, both in terms of cost and quality.

For example, if you are terminating calls to the USA, different carriers will offer different rates and quality of services – so you will need to choose these carriers based on their market reputation and quality achieved during your interconnect tests.

These carriers offer destination rates in USD/ min terms; for example, the rate to the USA could be 0.008 – which means for every 1 minute of a single call terminated through their network, they will charge you 0.008 USD.

The termination cost is the single largest variable cost for VoIP operators and hence, you will need to be diligent in choosing carriers and maintaining your accounts with them. If you are into a VoIP Wholesale Business or want to start one, this is the most important segment you have to consider. Also for a VoIP Wholesale business, you will need a Class 4 Softswitch. Using a Class 4 Softswitch, you can manage your wholesale traffic easily.

Step 5: Find Customers

By now, you have built a business model along with all critical components. Like in other businesses, here you will also need to find customers after you are done establishing the infrastructure and other basic requirements. So, whether you are in retail or wholesale VoIP services, you will have to find customers and offer competitive rates with good quality services. Here are some tried and tested ways that you can follow to find your target customers:

1. The first thing you can do is to network with professionals who are already in the VoIP industry. You can do this by joining different LinkedIn groups that focus on the VoIP industry. You can also register and attend various telecom and VoIP tradeshows or events that happen from time to time.
2. Your second move can be about building your credibility in the market. But how do you do that? Testimonials are a popular way to showcase your brand’s trustworthiness in front of potential customers. You can ask someone from your professional network to test, use, and provide feedback. You can add this testimonial to your website and marketing materials so that your audience can see it. 
3. Utilize marketing of all sorts to reach your potential customers from all ends. There are several marketing channels such as social media, SEO, content marketing, advertising, etc., to build your customer base and grab high-quality leads. 

Step 6: Customer Support

Once you have started acquiring customers and get customer transactions/ calls, you will have to ensure customer support, so that you can address your customers’ problems. These days, VoIP users often seek IT and troubleshooting assistance when they start and as they use the service. So you need to ensure a dedicated IT and support team for these customers. 

If you are serving a global customer base, you will also have to ensure full 24/7 support, for your customers to reach you whenever they have any service disruption.

At REVE Systems, we offer 24/7 support to all of our customers, through our network of support engineers. It is a fully functional support portal with trouble ticket opening with live chat facilities.

The other important aspect here is – how your customers are going to get in contact with you when they need your assistance. For this, you need to deploy an omnichannel customer support system. You can consider the following options:

• Live Chat: This option allows customers to chat with support agents in real-time. 

• Phone Support: Have dedicated customer service numbers and list them out so that customers can directly dial and get the required assistance. 

• Email: A dedicated customer support email address can help manage support queries in a better way. 

• Online Guides and Manuals: Providing your customers with online manuals and guides for troubleshooting can be a lot helpful for your customers. It can significantly reduce the amount of customer support calls. 

Bonus Tip: Make sure to include a Customer Support section on your website. With a dedicated section, your customers can easily get in touch with you for help and support. 

Quick Video on How to Become a VoIP Service Provider

Ready to Become a Leader in Mobile VoIP?

To start a mobile VoIP company, you will need to have a clear objective and a solid plan in mind. The above steps will act as your checklist for how to set up your own VoIP business. If you wish to start your journey, our team of experts is ready to help you anytime. 

Contact for Free Demo

Read Also

Which Mobile VoIP Features Boost Your Business Revenue

How to Start a Calling Card Business

Note: This blog has been updated with the latest facts and information on 12th Feb 2024. 

The post How to Start a VoIP Business? The Complete Guide appeared first on Revesoft Blog.

The potential consumer segment includes – students, business and leisure travelers, expatriates, immigrants, and soldiers. Calling cards are a prepaid method of making long-distance (domestic or international) calls. Using a calling card, one can save money on long-distance phone bills. There are no monthly bills, no statements, and no hassle.

Why should you start Calling Card Business?

1. Calling card platform takes advantage of DID technology, which enables service providers to provide calling card services to customers worldwide (wherever DIDs are available). Service providers need only the platform.

2. Phenomenal growth of immigrants, travelers, and international business communities.

3. Calling card is often much cheaper than long-distance providers and local phone companies.

4. Very convenient to operate.

5. There are no monthly bills and no detailed statements. Rather, you simply pay for the calling time in advance and reduce the prepaid balance as you make calls.

6. There is no gateway configuration necessary in order to make changes to your dialing plan, so carrier management is hassle-free and does not require technical knowledge.

7. Easy account top-up facility.

How does it work?

The way it works

There are two different types of calling cards:
1. PIN-based calling cards
2. PINless calling cards

In both cases, the subscriber must buy a calling card for making calls, dial an access number (or DID) from his phone and follow the IVR.
Pin-Based Calling Card: In the case of PIN-based models, one needs to input the PIN. The subscriber must enter the PIN code. If the authentication is successful, the system announces the current balance and the customer dials the destination number.
PINless Calling Card: In the case of PINless calling cards, the customer directly dials the destination number.

For whom it is?

• The company launching a prepaid or postpaid calling card business, especially in newly deregulated markets.
• Carriers looking for additional profit from the global long-distance network. Service providers who already offer prepaid and postpaid calling card services over a switched circuit network.
• Telecom companies and other service providers are interested in offering to call card services to a wide range of important target communities.

What you need to start your own Calling Card Business

• A dedicated server & hosting: You need a server, where the calling card platform (Class 5 Softswitch) will be installed, which must be backed by a 24×7 power supply.

• A PC (or other devices) with an Internet connection: You need a PC with dedicated Internet bandwidth for managing the calling card platform via a web interface. A stable internet connection is essential in any segment of a VoIP business. In fact, it is better to have a second internet provider as a backup. It would be wise to place your servers in co-location since it can guarantee you stable electrical power and internet connection.

• A secure and reliable Calling Card Platform (Softswitch with integrated Billing): An advanced calling card platform is the heart of a calling card business which will ensure the smooth running of your business. Hence, a high-performing Softswitch is required, which supports both PIN based and PINless authorization. In case of PIN based calling cards, authorization is performed by PIN; whereas in the case of PINless version, the calling card platform resorts to ANI(Automatic Number Identification) authorization. Your softswitch should be integrated with billing system, which is a must have for this business. With a reliable billing system, you shall be able to keep a track of call rates, customer usage and payments.

• Choose International Routes/Destination Provider: Another requirement for your calling cards business is choosing the best long-distance provider, who shall provide you calling minutes/ routes for all countries. However, after choosing an A to Z route provider, you must also check the quality of the routes. Now, once you have gathered the necessary software & hardware, you need to adopt the right marketing strategy.

• Set up a website: Set up a website where you can clearly mention the rates for various destinations. This will help end users to check rate of any destination before making the call. A website which will provide information like:

1. Call rates for various destinations
2. Address of retail outlets
3. Payment medium
4. Any new development related to your business

• Set your Calling Card prices: Not to forget, card price is just as important as call quality. It is because you want to make good money too on your calling cards. Some providers charge a monthly fee in addition to the rate per minutes, so add that up when comparing different costs. Take note of how you will be billed i.e. per second, per 30 seconds, per minute. If you are charged per minute and you will have many short calls, then you will be wasting a lot of money. Have separate prices for each destination and think about it carefully.

• Print Calling Cards and promote your business: You must choose an attractive design for your phone card, which clearly displays your brand name. The plastic shall contain the access number, PIN number (displayed after scratching), and terms and conditions that you want to highlight. Spread the word among your friends and family, about the business you have started, and they will do the branding. Gradually, you will get more and more customers. If you have a larger budget, you can consider advertising a little to bring awareness about your calling cards. Tie up with local distributors to widen the reach of your calling cards. Additionally,

1. Go for online & offline advertising.
2. Create awareness utilizing social media platforms like Facebook, LinkedIn & Twitter.

• Enjoy profit: In order to reap enough profit, you must clearly attain enough margins between your buying price and selling price. For example, when you buy routes, you can go for per second billing and charge your customers on per minute or per 3 minutes. Apart from buying rates, you must also consider other things like card printing cost, distributor commission etc.

Start Your Calling Card Business Right Now!

So, if you have decided to set up your calling cards business, you can adopt REVE Systems advanced calling card platform, which will allow you to manage your switching and billing operations effectively and efficiently.

Contact for Free Demo

Read Also

How to Start a Mobile VoIP Business?

5 Things You Should Consider before Starting a Mobile VoIP Business

The post How to Start a Calling Card Business appeared first on Revesoft Blog.

Thus, mobile VoIP apps have changed the whole concept of both personal and business communication. A Grand View Research, Inc. survey says that the global Mobile VoIP market is expected to reach USD 145.76 billion which is up to 28% by 2024!

Understanding Mobile VoIP

Before we began discussing the mobile VoIP features, it is a good idea to understand the basic concept of mobile VoIP. So, VoIP i.e. Voice over Internet Protocol is a technology using which calls can be made and received using internet-connected mobile devices. Mobile VoIP is a very popular alternative to traditional phone systems that make use of traditional networks which are expensive and less flexible. 

Mobile VoIP applications can be installed on any mobile device such as smartphones and tablets. The only requirement is that the device should be connected to the internet. The flexibility and convenience offered by mobile VoIP apps are simply irreplaceable. Users can stay connected and enjoy calling just from anywhere in the world using any internet-enabled device.

In a successful and competitive current market, hundreds of millions of mobile messaging app companies are fighting hard to best prove themselves, introducing lots of fancy and user-friendly features. The largest and most successful services have hundreds of millions of monthly active users (MAU). For instance according to Statista, below is the depiction of the most popular mobile messenger apps, as of January 2023, based on the number of monthly active users:

Can you believe it? What do you think of their increasing growth? Probably, incredible user-friendly experiences through cheaper devices, and improved features are helping propel their growth.

Mobile VoIP Features To Boost Your Business Revenue

So, do you think you stand a chance to do well in this competitive industry? Whether you already exist in the market or you are a potential future entrepreneur, you must know about some must-have features to be included in your mobile VoIP product, to come at par with your business competitors.

Messaging App features should contain friendly options for both business and personal communication. The main challenge is to merge both needs together. So, what are the unbeatable features? Let’s look at some must-have features in your Mobile VoIP:

Customize Your Hold Time “Music/Greetings”  

Every call is important in your business and you need to ensure that your customers do not feel bored when you place their call on hold for some reason. A professional voice greeting helps you make the best first impression possible for your customers. So, this mobile VoIP feature enables you to plan for your customer call holding time, other than terrible elevator music or worse, silence. You may play different audio records, which hold useful/ interesting information, personal greetings, voice prompts, etc., to make your customers’ call hold time boredom free. Additionally, you can also greet clients with different messages, depending on who’s calling and when.

Overturn Your Call Using “Call Flip”

A simple feature that allows you to handle both, your business & personal calls smoothly. But how does it work? A user can transmit an ongoing call from one device to another within the same extension, without hanging the call. Isn’t this an amazing idea? For example, if you are continuing a call on your desktop with your boss but need to go outside for some appointment. the VoIP special feature “Call Flip”, lets you carry on with that call outside your office too. If you are within the same extension and you have this fabulous feature installed in your VoIP phone, then you are good to leave the desktop phone by flipping it to your Mobile VoIP!

Ensure the Quickest and Real Time Messaging

Messaging is a popular way of communication nowadays, not only in personal communication but also in business/ corporate communication. According to a report, the open reading rate of mobile messages is 98% versus 22% for email.

This evolution of communication technology has led users to give up on previous methods such as email, or at least made them less reliant. The email has lost its charm over mobile VoIP messaging due to its quicker, cheaper, informal, and more user-friendly way. It even lets you experience the real thing by displaying a message- “XYZ is typing”!! This message increases real-time experience for the users and they don’t pause after sending a message.

Secure Your Business Phone through Mobile VoIP

As discussed earlier, enterprise/business communication is under a shift from email to mobile VoIP. Some critics argue that using one’s own device for work may make it impossible for users to keep their personal and business communication separate while assuring security at the same time. But with a mobile VoIP app, this isn’t the case.

With a proper security layer, users can in fact send & receive calls, text messages, and faxes using any of their numbers. To ensure security for sensitive business communication, every solution provider offers different planning and deals like end-to-end encryption.

For instance, some solution providers set up the application server on the client’s own premise, to ensure maximum protection. This helps them protect their privacy while projecting a professional image at the same time.

Email Transcription of Important Voicemail

Voicemail to email transcription transcribes your voicemail messages to text and sends them to a preferred email. You don’t have to worry about furiously scribbling names, numbers, and addresses. Take your time and read them in your email at your leisure. This also allows you to file, organize, delete, and search all your voicemails in a way that would otherwise be impossible.

Mobile Top Up

Lets your clients or customers top up or transfer their remittance, and money, as well as pay different types of bills using the Mobile VoIP apps. This feature boosts clients’ comfort and allows them a hassle-free life. Moreover, people are really moving to e-commerce and this feature will be the most helpful option for the online/ freelancer business worker, to receive or pay payments using Mobile VoIP.

Monitoring Option for Availability

The Presence Monitoring feature indicates whether your contacts are available, away, or on an active call. If you’re managing a team of agents based in different locations or if you’re stepping away from the office for a few hours, this feature will be helpful in tracking the phone status of your employees in real time. It also allows users to communicate more effectively with colleagues and staff by calling or sending a message when they know the recipient is free to take their call or message.

Advanced Call Management Features

Mobile VoIP offers a wide range of advanced call management features that empower businesses to take control of their calls and improve their user experience and communication efficiency. Some noteworthy features are mentioned below:

• Call Forwarding is one of the key features to ensure that no business calls get missed. It simply forwards an incoming call to another number or device, when not answered primarily. 
• Call transfer is quite useful in transferring calls from one agent to another agent or department to ensure that communication happens smoothly within teams. 
• Call Recording functionality records conversations and use those recordings for quality, training, and compliance as and when required. 

Analytics and Reporting 

Call Reporting and Analytics is another important feature that provides businesses with insights to call data in the form of comprehensive reports that helps them make data-driven decisions to improve their overall business performance. These reports are generated by the system on the basis of various call metrics such as call duration, call volume, call quality, etc. Businesses can identify and understand call patterns and identify peak hours to efficiently allocate their resources. Also, analytics and reporting tools help in tracking call costs and expenditures. Besides this, analytics and reporting in mobile VoIP also perform real-time monitoring, call recording analysis, user activity tracking, etc. which can help businesses in many ways. 

Customer Satisfaction and Retention 

Mobile VoIP presents a number of ways that help businesses in boosting customer satisfaction and retention. The number one way is that mobile VoIP ensures high-quality communication by facilitating clear and reliable communication. The second way is by providing easy access to customers whenever they want to connect with the business. They can use any device and get in touch with the team or agent. 

Last Words

So from the above-stated points, it’s clear that there’s more to Mobile Messaging apps. The first stage of the chat app revolution was focused on growth. In the present and next phases, the company’s focus is on building unique and more user-friendly features and monetizing through VoIP apps’ massive user base. So, as a Mobile VoIP entrepreneur, one must offer the best comfy features to their users.

Contact for Free Demo

Read Also

How to Start a Mobile VoIP Business?

How can Mobile VoIP Software Simplify Your Business Communication

Note: This post was updated with latest information on 30-06-23.

The post Which Mobile VoIP Features Boost Your Business Revenue? appeared first on Revesoft Blog.

1) Server Arrangement and Colocation

As you are going to run a VoIP business that fully depends on the software therefore, you should try to arrange a server with good configuration. Make sure you are hosting a server from a colocation & not from their resellers, as it will reduce your bureaucratic complexities during your server maintenance jobs. You do not want to go through the problems of server going down or packet loss or low bandwidth issue. So, before signing a contract with colocation, browse the market for different server hosting providers.

2) Consider Softswitch Performance

You’ll need to set up a Class 4 or Class 5 softswitch to operate your mobile VoIP business. First thing to consider while purchasing a softswitch is CPS (Calls per second). If a switch is capable of handling more calls per second, then it is definitely beneficial for your business. Call connectivity is another parameter to identify softswitch’s performance.

3) Bandwidth Optimization

A normal VoIP call with G.729 codec might use 31.6 Kbps. To operate an effective business, you should also consider the less bandwidth consumption. Currently, there are various bandwidth optimization applications being offered. These applications can reduce up to 70% bandwidth consumption at end user level.

4) Termination Provider

While setting up your business, you must consider below parameters before dealing with termination or route providers. The reliability of the termination provider, where there is high ACD (Average Call Duration) and ASR (Answer-Seizure Ratio) balanced with less PDD (Post Dial Delay). Mostly businessmen prefer the termination providers who offer low rate, but it is recommended to get into an agreement with the termination provider who promises quality service with a balanced rate.

5) Customer Satisfaction

When you are talking about VoIP business you must consider highest possible customer satisfaction. The market is too competitive, so if you do not satisfy client’s requirements you are surely going to lose a lions share of your clients rapidly. You should also consider a billing solution that makes it easy for the end users. Better if the payment gateways can be configured, so that the end users won’t have to be reminded for making any payments. Also, you should consider making the whole process automated. Try to keep most of the options at customer’s end, like signing up for account, balance transfer, making payment. Customer service must be available round the clock.

At the very end, just remember that you need to be updated with the market information and the latest features that are being offered by other VoIP organizations.

Contact for Free Demo

Read Also

Which Mobile VoIP Features Boost Your Business Revenue

How can Mobile VoIP Software Simplify Your Business Communication

The post 5 Things You Should Consider before Starting a Mobile VoIP Business appeared first on Revesoft Blog.

Customers who have downloaded the mobile VoIP app from the websites do not get the notification alerts for software upgrades, which are received when an upgraded version is released on the app store. Version upgrade of an app is a regular periodic activity, which is done to remove reported bugs or add other features to the app, which affects the quality of user experience. Sometimes there are handset or OS compatibility issues that arise, which also necessitate the upgrade release.

Customers, who do not receive notifications of the software updates, have no other way to realize that a newer/ better version is available. Service providers, on the other hand, also cannot detect which customers are using the older version and hence, cannot alert them. The customers who continue to use the older version are more likely to get dissatisfied with service providers’ brand and look for other options. Therefore, it leads to loss of customer base and revenue of VoIP service providers.

Hence, service providers must direct all their customers to the respective app stores for downloading the mobile VoIP app. The service providers who do not have their own branded app in the app store (Platinum versions) should lead their customers to OEM brand’s page on the Google Play store, to ensure that their customers always have access to the latest version of the mobile app software.

Contact for Free Demo

Read Also

Which Mobile VoIP Features Boost Your Business Revenue

How can Mobile VoIP Software Simplify Your Business Communication

The post Why it does not pay to distribute your Android Mobile VoIP app from your website? appeared first on Revesoft Blog.